It Apprentice

No Fuss IT Ltd; Rochdale; On-site; GBP 15,000 - 20,000; Full time

Job summary

A managed IT support company in Rochdale is looking for an enthusiastic ICT Apprentice to serve as the first point of contact for IT support queries. You will provide 1st line technical support through various channels, assist users with troubleshooting, and log technical issues. The position offers a chance to work with various cloud applications and advance your skills through apprenticeships up to degree level. Applicants should be eager to learn and communicate effectively. Free on-site parking available.

Benefits

Free on-site parking

Apprenticeship program

Qualifications

• Enthusiastic about IT and technology.
• Good communication skills are essential.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide 1st line technical support via phone, email, and live chat.
• Maintain a high level of customer service and follow service management principles.
• Take ownership of user problems and proactively resolve issues.
• Log all calls and maintain accurate records of hardware and software problems.
• Respond to client enquiries and assist with troubleshooting.
• Support users with training and advice on IT equipment.
• Escalate complex issues to senior team members when necessary.
• Liaise with external technical support when required.

Job description

No Fuss IT is a managed IT support company based in Rochdale. We work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services.

This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more.

We offer apprenticeship programs. As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level.

As an ICT Apprentice, you will be the first point of contact for IT support queries.

You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalations.

Every day will bring new challenges and opportunities to develop your skills.

Key Responsibilities

• Provide 1st line technical support via phone, email, and live chat
• Maintain a high level of customer service and follow service management principles
• Take ownership of user problems and proactively resolve issues
• Log all calls and maintain accurate records of hardware and software problems
• Respond to client enquiries and assist with troubleshooting
• Support users with training and advice on IT equipment
• Escalate complex issues to senior team members when necessary
• Liaise with external technical support when required

Monday – Friday, 9.00 am – 5.00 pm.

Based on Queensway in Rochdale, just off the M62, our office has free on‑site parking.