IT Analyst - Technical Support Help Desk

Tesco; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food and drink wholesaler in England is seeking an IT Support professional to join their team. In this role, you will support business centers by maintaining IT systems and ensuring smooth operations. Strong general IT knowledge and excellent communication skills are essential. The position typically involves work during weekdays, with occasional weekend support. This opportunity comes with various perks, including employee discounts and a retirement savings plan.

Benefits

10% off purchases at Booker

10% to 15% off at Tesco after 3 months

30% off Tesco bank insurance

Free eye tests

Health checks at Tesco Pharmacy

Qualifications

• Previous experience in an IT Support role is beneficial.
• Good understanding of Retail IT hardware and software.
• Understanding of MIDAS is an advantage.

Responsibilities

• Provide support to the IS Manager.
• Maintain and manage relevant documentation.
• Ensure Technical Support call queue is manageable.
• Keep documentation updated with other teams.

Skills

General knowledge of IT

Strong communication skills

Tools

Retail IT hardware

Retail IT software

Job description

Booker • Equity House, Irthlingborough Road, Wellingborough • Apply by 09-Jan-2026

We're on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you're great with technology and enjoy helping people, this could be the role for you.

Day to day, you'll be supporting our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy.

You'll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things clearly is just as important as fixing them.

The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four‑weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) – save up to 5% and Booker will match your contribution.
• Life Assurance – You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

Responsibilities

• Providing support to your IS Manager.
• Maintain and manage relevant documentation.
• Ensure that the Technical Support call queue is kept within a manageable size.
• Ensure all documentation, including asset register is kept updated in conjunction with other teams and 3rd party provider.

Qualifications

• Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop.
• Good understanding of Retail IT hardware and software.
• An understanding of MIDAS (Booker's stock and sales system) is an advantage but not compulsory.

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I)

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

Flexible working

We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

Disability confident

We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail].

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

Application process

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

Benefits package

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco.

Contact

For more information about us please visit www.bookergroupjobs.co.uk.