IT 2nd Line Engineer

United Infrastructure; Thame; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading infrastructure provider is looking for a skilled 2nd Line IT Support Engineer in Thame. You will resolve complex technical issues related to Microsoft Azure, Intune, and Microsoft 365 while working closely with the IT team. The role includes site-based responsibilities within a regional area and occasional national travel. The ideal candidate possesses strong communication skills, relevant certifications, and experience administering complex cloud technologies. Enjoy a hybrid working arrangement with extensive employee benefits.

Benefits

Health Cash Plan

Life Assurance

Pension Scheme

26 days annual leave + 8 bank holidays

Discounts & Perks

Employee Assistance Programme

Qualifications

• Proven experience in a 2nd line support role.
• Hands-on experience with Microsoft Cloud technologies.
• Solid experience with Microsoft 365 administration.

Responsibilities

• Provide 2nd line support for escalated incidents and service requests.
• Assist with setting up and decommissioning remote sites.
• Administer Microsoft 365 services and Azure resources.

Skills

Microsoft Azure

Intune

Microsoft 365

SharePoint

Entra management

PowerAutomate

PowerShell scripting

Endpoint management

Education

Microsoft 365 certifications (e.g., MD-102, MS-102, AZ-104)

Tools

Microsoft Teams

Google Workspace

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.Our company is split into two business areas:

Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

About the Role

We are seeking a highly skilled and proactive 2nd Line IT Support Engineer with strong experience in Microsoft Azure, Intune, and Microsoft 365, particularly SharePoint and Entra management and administration. You will work closely with the IT team to resolve issues escalated from 1st Line Support and act as a senior escalation point for complex technical matters.

Location & Travel Requirements

This role is predominantly site-based, with regular field work to support the setup, maintenance, and closure of sites within a regional area of approximately 100 miles from Thame, Oxfordshire. The base office for this role is Thame, and there is a contractual requirement to attend our Portsmouth office several times per month.

While primarily regional, the role also includes occasional national travel to other company sites as required — for example, to support major projects, deployments, or holiday cover.

Key Responsibilities

• Provide 2nd line support for escalated incidents and service requests, particularly those related to Azure, Intune, and Microsoft 365.
• Assist with the setting up, moving and decommissioning remote sites with Network and other IT related infrastructure including Microsoft Teams Rooms setups.
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
• Administer and maintain Azure resources including VMs, Azure AD, networking, storage, and security configurations.
• Administer Microsoft Intune for device compliance, application deployment, and endpoint security.
• Development and administration of PowerAutomate routines to support automation within the infrastructure.
• Contribute to IT projects, including cloud transformation, automation, and infrastructure upgrades, site installations and partner/acquisition integrations.
• Maintenance of data integrity/backup, disaster recovery, and business continuity solutions.
• Ensure compliance with security policies, data protection regulations, and industry standards.

Qualifications

• Proven experience in a 2nd line support role.
• Hands-on experience with Microsoft Cloud technologies, including:
  • Autopilot, Intune, Entra ID, RBAC, and Conditional Access
  • Azure Virtual Machines, Networking (VNETs, NSGs), and Storage
• Solid experience with Microsoft 365 administration and optimisation, including Exchange Online, SharePoint, Teams, and OneDrive.
• Endpoint management, including application packing in Intune, and patch management
• Experience in PowerAutomate and PowerShell scripting for automation and administration.
• Excellent communication and documentation skills.
• The desire to progress relevant, role related certifications.
• Microsoft 365 certifications (e.g., MD-102, MS-102, AZ-104, AZ-305, or AZ-500).
• Familiarity with hybrid environments and on-prem to cloud migrations.
• Experience with administration of Google Workspace.

Additional Information

Health Cash Plan

Life Assurance

Pension Scheme

Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.

Offering hybrid working with 4 days in the office and 1 day at home

Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.

Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.