ISOC Engineer Tier 1

SF Recruitment; Lancashire; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is looking for enthusiastic individuals to join as ISOC Tier 1 Engineers in Bolton, UK. This entry-level position is perfect for those passionate about launching a career in networking or cyber security. Candidates will engage in first-line support for network and security alerts, participate in a 24/7 shift rota, and have access to structured training that leads to Tier 2 roles. A strong interest in networking and eligibility for Security Clearance are required. .

Benefits

23 days annual leave + your birthday off

Pension scheme

Death in service cover

Employee assistance programme

Bike-to-work scheme

Qualifications

• A strong interest in networking or cyber security—formal study or self-learning welcomed.
• Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided).
• Experience in a service desk or technical support environment is beneficial but not essential.

Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts.
• Monitor and support customer environments including routers, switches, firewalls, and related tools.
• Engage in structured learning and certification programmes.

Skills

Interest in networking or cyber security

Problem-solving skills

Confident communication

Ability to work in a fast-paced environment

Education

CCNA (completed or in progress)

Job description

ISOC Tier 1 Engineer

Location: Horwich, Bolton
Salary: £28,500 + Benefits
Hours: 24/7 Shift-Based Role

Overview

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond. If you're passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.

Key Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts
• Monitor and support customer environments including routers, switches, firewalls, and related tools
• Escalate issues to Tier 2 engineers where required
• Work closely with customers and internal teams to ensure timely updates and high-quality service
• Maintain accurate incident records and contribute to service improvement
• Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover
• Engage in structured learning and certification programmes to build towards Tier 2 responsibilities

Skills and Experience Required

• A strong interest in networking or cyber security—formal study or self-learning welcomed
• CCNA (completed or in progress) or equivalent foundational networking knowledge
• Understanding of networking technologies such as Cisco, Aruba, or Juniper (training provided)
• Experience in a service desk, MSP, NOC, or technical support environment is beneficial but not essential
• Confident communicator with solid problem-solving skills
• Ability to work in a fast-paced shift-based environment
• Must be a British national and eligible for Security Clearance (PV3)

Shift Pattern and Team

24/7/365 shift rota, typically week‑on/week‑off.
Shifts typically start between 7:30 am‑8:00 am.
On‑call rota included (including weekends and bank holidays).
Join an established ISOC team with experienced Tier 2 Engineers on hand for support and development.

What’s on Offer

Salary: £28,500

• Full training plan with funded certifications (Cisco, Juniper, and security technologies)
• Clearly defined career pathway to Tier 2 roles
• Exposure to a wide range of technologies and customer environments

Comprehensive benefits package includes:

• 23 days annual leave (increasing with service) + your birthday off
• Holiday buy scheme
• Pension scheme
• Death in service cover
• Bonus scheme
• Employee assistance programme
• Cycle‑to‑work scheme, eye care, colleague discounts, enhanced family leave
• Active social calendar and professional development opportunities

Apply Now

If you're enthusiastic about starting or growing your career in networking and security within a dynamic ISOC environment, apply today to be considered.