IoT Specialist

Marel; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in advanced food processing solutions is seeking an IoT Connectivity Specialist to support installations and customer training for Marel-connected products. This role involves providing technical support, troubleshooting, and collaborating closely with project managers. The ideal candidate should possess strong analytical skills and a relevant degree or certification, alongside a willingness to travel up to 60%. Join a diverse team committed to transforming food processing sustainably.

Benefits

Opportunities for professional growth

Recognition for achievements

Good work-life balance

Qualifications

• University degree or qualified certification, or solid experience with Marel portfolio.
• Understanding of communication and data collection from industrial systems.
• Strong English skills, both written and verbal.

Responsibilities

• Support the installation and customer training for Marel-connected products.
• Provide hands-on technical support and troubleshoot issues.
• Train subregional technical staff on IoT solutions.

Skills

Technical customer service support

Knowledge of networked data acquisition systems

Strong analytical skills

Good people skills

Education

University degree or qualified certification

Tools

Windows operating systems

Networking knowledge

Job description

Pride. You can experience it, too.

To support our team within Software Solutions are looking for IoT Connectivity Specialist who will perform, support the introduction, the installation, customer training and service of Marel-connected products installed at different customer locations in Europe, Middle East and Africa. In this role you are technically capable and able to configure the Marel hardware and software platform, as well as analyse and fix technical issues. Besides you deliver on-site technical services and remote support for customers, and internal training and mentoring for Marel subregional teams, so extensive travel is expected as part of this role.

Role :

You provide hands‑on technical customer service support and knowledge of hardware and software applications, and have detailed knowledge of networked data acquisition systems, embedded firmware, and cloud analytics. You also work closely with Software Engineer(s) and Product Manager(s) to improve the product and make our customers successful by analysing system data, resolving technical issues, assisting with documentation and training, and providing our customers with best solutions and recommendations.

In your daily work, you will :

• Build knowledge on connectivity products within the subregional commercial and technical teams
• Work alongside with the Marel Connectivity Project Manager for the onboarding, turn‑up & test, and post‑install support for Marel‑connected products
• Participate in installation planning meetings both from remote and onsite if required to prepare the customer for using Marel‑connected products
• Provide knowledge of security requirements for IoT devices and their associated software applications
• Travel to support onsite Marel‑connected product installations when needed
• Train subregional technical staff on the implementation and benefit of the solutions
• Troubleshoot issues upon first contact to obtain resolution or when necessary, perform the appropriate escalation
• Collaborate with Cloud support on developing support environment for Marel‑connected products
• Support O‑series connectivity solutions in the field in conjunction with Marel Software Development

Who are we?

We are a team of problem‑solvers from all over the world. Our mission is to transform the future of food processing by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in a unique position to make this happen – but we need more teammates with diverse perspectives and skills to help us get the most out of this opportunity.

What´s in it for you?

You can also expect :

• Freedom to take initiative and make an impact.
• Recognition for your achievements
• An environment of trust and respect
• Opportunities to increase your knowledge
• Being part of innovative digitalisation projects with new technology platforms
• Being part of a diverse, multi‑cultural workforce
• Being part of an entrepreneurial and innovative company.
• Work in a highly stable industry

All together, we offer an exciting and challenging job in an organization with a ‘hands‑on’ mentality, an open and informal atmosphere, short lines of communication and entrepreneurship.

What kind of a person are you?

We encourage each of our 8,000+ employees to bring their unique self to work and aim to make everyone feel recognised, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. We are looking for someone with the following qualifications :

• University degree or qualified certification, or a solid base of experience of the Marel portfolio
• Understanding of communication and industrial data collection from systems such as sensors controllers, and machine control solutions
• Strong English skills, both written and verbal
• Professional in configuring and deploying Marel‑connected products
• High analytical and problem‑solving skills
• Good people skills and works well within a team
• Base knowledge of Windows operating systems on PCs and servers as well as base knowledge of networking, which can be developed upon
• Familiar with remote access‑related hardware / software utilities / service products.
• Willing to travel abroad (up to 60%)

Interested?

If you want to experience pride, please let us know by applying for the role. For more information about this position, please contact our Talent Acquisition Specialist : Katarzyna Strzelczyk‑Kus : K

#LI-Hybrid

#LI-KS1