Interim Cx Analytics Director £730pd

1st Executive; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking an Interim Cx Analytics Director to define and lead customer experience analytics strategies. The ideal candidate will have proven leadership in analytics within a regulated industry, experience in product ownership, and skills in omnichannel analytics. This role is hybrid, requiring 2-3 days per week onsite in London, with an urgent need for applicants.

Qualifications

• Proven leadership in analytics, data strategy, or customer insights.
• Strong knowledge of Cx measurement and omnichannel analytics.
• Experience with analytics product ownership and partnership management.

Responsibilities

• Define and own the Cx analytics strategy and roadmap.
• Lead the design and delivery of Cx analytics products.
• Partner with teams to enable omnichannel customer engagement.

Skills

Leadership in analytics

Knowledge of Cx measurement

Omnichannel analytics

Vendor management

Collaboration skills

Innovation in analytics

Job description

Overview

Interim Director, Customer Experience Analytics

Role: Interim Cx Analytics Director

Rate: £730 per day (Umbrella, Inside IR35)

Client: Major Pharmaceutical Organisation

Location: London hybrid - 2-3 days per week onsite

Duration: Initially to end of December 2025, scope to extend 6 months.

Responsibilities

• Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams.
• Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights).
• Partner with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement.
• Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions.
• Act as product owner for select analytics tools, ensuring adoption and value delivery.
• Build and manage a network of third-party partners to deliver projects and ongoing operations.
• Bring external industry insights and innovation into the organisation.

Required Experience

• Proven leadership in analytics, data strategy, or customer insights (preferably in a complex or regulated industry).
• Strong knowledge of Cx measurement, segmentation, and omnichannel analytics.
• Experience with analytics product ownership and vendor/partner management.
• Ability to influence and collaborate across global and regional stakeholders.
• Passion for applying innovation and best practice in analytics to real-world challenges.

This is an urgent requirement - if interested, please apply asap and any questions, email [e-mail]