Intensive Support Worker- Complex lives

Depaul; Belfast; On-site; GBP 28,000; Full time

Job summary

A community support organization in Belfast is seeking an Intensive Support Worker to provide essential case management and support for individuals facing complex challenges. The role requires a full driving license and offers a comprehensive employee benefits package, including enhanced annual leave and a contributory pension scheme.

Benefits

Enhanced Annual Leave

Paid Sick Leave

Contributory Pension scheme

Health Cash Back & Rewards Plan

Bluelight discount card

Qualifications

• Full driving licence and access to a car for business purposes.
• Willingness to travel regularly in the local area.

Responsibilities

• Provide ongoing case management and relationship building with service users.
• Organise key worker sessions based on individual client needs.
• Management and monitoring of clients' progress.
• Liaise with multi-agency partners to provide comprehensive support.

Skills

Case management

Relationship building

Communication skills

Problem-solving

Job description

Intensive Support Worker- Complex lives
Salary: £27,490.20

Contract: Permanent
Hours:35 per week - (Rota based - 7 day week – Mornings, Evenings & Week-Ends)

Location
Housing First, Unit 4 Nelson Trade Centre, Nelson Street, Belfast, BT15 1BH

Your new role

You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

To ensure effective case management for a caseload of approx. 7-10 highly complex and entrenched individuals who experience multiple connected and dependent challenges, usually including homeless/unstable housing, problematic drug use, mental ill health, offending behaviour, poor physical health, often underpinned by trauma.

The primary role of the post holder will be to act as a trusted key worker and to ensure effective coordination of a wraparound support plan for each client which will have been developed through the Belfast Complex Lives Multi Disciplinary Team (MDT) process.

Service user focus

• To provide effective ongoing case management and relationship building with service users, and those broader agencies/services supporting them, via sustained contact (including triage, initial support, detailed assessment and care planning)
• Supporting people to engage with services, to stabilise and to settle into accommodation settings
• To connect with local community support and to make positive lifestyle choices to progress in the Service Users recovery journey.
• Liaise with Belfast Complex Lives MDT partners and other agencies to secure support for, and activity towards, developing and delivering wrap around, dynamic and responsive support plans.
• Organise key worker sessions with individual clients based on need; focusing on responsibility-taking, reflection, action planning, and overcoming crisis and trigger points that may result in disengagement.
• Management and monitoring of progress; further develop and update support plans demonstrating progression, related activity and achievement against outcomes.
• Develop effective working relationships with staff across key Community, Voluntary and Statutory Services, including the convening of multi-agency meetings and case conferences/reviews to agree actions and ownership from services when/where needed.
• Regularly review and address barriers to progress in partnership and with individual contacts.
• Report progress to Complex Lives MDT and escalative issues as necessary.
• Be responsible and resilient in the face of challenging behaviour and individuals who may be in crisis; disclose and discuss risks responsibly, operate within existing data sharing frameworks; acknowledge areas of limitation; and liaise with all linked professionals responsibly.
• Use innovative and creative thinking to find solutions and identify key interventions which will have a positive or preventative impact on the individual and reduce crisis management and/or disengagement.
• Work within the wider Complex Lives MDT members and fellow support workers to define and agree priorities, share workloads, and support colleagues to achieve team objectives.
• Adapt to new ideas and reflective practice to develop and enhance future service delivery.

Strategic Responsibilities

• Provide support and direct input to development work and practice to establish increasingly preventative approaches to supporting people with Complex Lives
• Provide learning from the approach into service and system development work; contributing to the ongoing development of the Complex Lives approach and work within Belfast, to support vulnerable people.

Health & Safety

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks

Administration & Record Keeping

• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other duties

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Essential Criteria

• A full driving licence and full access to a car insured for business purposes
• Willingness to undertake regular travel in the local area

Closing date for applications: 31st October 2025. Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.