Intelligence Officer

HMRC; Gartcosh, Ipswich, Cardiff; Hybrid; GBP 32,000; Full time

Job summary

A government department in the UK is seeking an Intelligence Deputy Officer to enhance the intelligence picture of organized crime and serious fraud. The role involves supporting higher officers, producing intelligence reports, and maintaining stakeholder relationships. Candidates should demonstrate excellent communication skills and the ability to deliver results in a fast-paced environment. Benefits include a competitive salary, pension contributions, and flexible working arrangements.

Benefits

Generous leave allowance starting at 25 days

Flexible working arrangements

Pension contributions

Qualifications

• Excellent communication, stakeholder management, and customer service skills.
• Demonstrate flexibility, initiative, and strong organisational skills.
• Ability to achieve lasting results in challenging situations.

Responsibilities

• Support Higher Intelligence Officers in managing team operations.
• Produce high-quality intelligence products for HMRC and partners.
• Communicate effectively with internal and external customers.

Job description

Job description

The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.

We do this by:

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
• Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non‑compliance.
• Collaborating with national and international partners to increase our collective impact and capability.

You will join HMRC’s Intelligence Services as it establishes a two‑hub structure across our Cardiff, Gartcosh and Ipswich locations. They will undertake one of several roles listed below, each involving a variety of responsibilities, including customer‑facing and telephony requirements.

You will be allocated to Hub roles depending on business requirement.

Cardiff, Gartcosh and Ipswich RIS IS Hub functions include:

Intelligence Acquisition, Co‑ordination and Exchange
The foundation and core of Intelligence Services delivery model from the:
Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners.
Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.

Specialist Intelligence Function

Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes:
Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.

Join us on a webinar

Do you want to learn more? To find out more about the role and the application process, you can join a 60‑minute webinar session via Microsoft Teams. There will be a short Q&A session at the end. These will take place on:

• 13th January 2026 @ 11:00‑13:00
• 20th January 2026 @ 16:00‑18:00

If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you’d like to attend, and you’ll be sent an automated email containing the link to join the webinar of your choice.

Person specification

You will be joining our team of around 300 colleagues; your key responsibilities will include:

• Supporting Higher Intelligence Officers in managing team operations and resource planning.
• Guiding, motivating and supporting Assistant Intelligence Officers (AO) with technical advice and decision-making.
• Overseeing quality assurance of AO outputs, providing constructive feedback and supporting development.
• Producing and disseminating high-quality intelligence products (e.g., Intelligence Reports, Information Packages) to support criminal and civil interventions by HMRC and external partners.
• Demonstrate flexibility, initiative, and strong organisational skills to manage competing priorities and deliver sustainable results in a fast‑paced, complex, and evolving environment.
• Contributing to a culture of continuous improvement by sharing ideas and enhancing processes collaboratively.
• Communicating effectively and manage stakeholder relationships, building productive partnerships with internal and external customers.
• Willingness to travel, including overnight stays, for training and development as required by the role.

Essential Criteria

To be considered for this role, your application must demonstrate all the following:

• Takes responsibility for actions and performance, using initiative to improve team results and deliver excellent customer service.
• Role models effective behaviours, communicates openly and honestly, and actively engages, motivates, and supports others.
• Possesses excellent communication, stakeholder management, and customer service skills, with the ability to build and maintain productive relationships with internal and external stakeholders.
• Ability to achieve lasting results in a fast‑moving and challenging situation.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.
Personal support.
Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service