Insurance Customer Service Advisor – Growth & Benefits

Red Recruitment; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Gloucester, supporting customers with financial services products. The role offers a salary up to £30,000 annually and includes various benefits such as private medical insurance and a company pension plan. Successful candidates will excel in communication and teamwork, possess strong attention to detail, and have prior experience in customer service or sales. Enjoy a vibrant work culture while aiming for high performance.

Benefits

Private Medical Insurance

Income Protection

Employee Assistance Programme

Electric Vehicle Scheme

Training and personal development

Company pension plan

Exclusive employee discounts

Qualifications

• Excellent communication skills, both written and spoken.
• Desire to provide exceptional customer service.
• Ability to work calmly under pressure.

Responsibilities

• Resolve customer queries to maximize satisfaction.
• Utilize retention tools to improve customer relations.
• Maintain an accurate CRM database with client information.
• Identify and sell products to existing clients.
• Achieve sales targets and performance metrics.
• Coordinate sales efforts with team members.

Skills

Good communication skills

Attention to detail

Team player

Ability to work under pressure

Customer service experience

Familiarity with CRM tools

Time management skills

Interpersonal skills

Positive attitude

Job description

A leading recruitment agency is seeking a Customer Service Advisor to join their team in Gloucester, supporting customers with financial services products. The role offers a salary up to £30,000 annually and includes various benefits such as private medical insurance and a company pension plan. Successful candidates will excel in communication and teamwork, possess strong attention to detail, and have prior experience in customer service or sales. Enjoy a vibrant work culture while aiming for high performance.