Insurance Customer Care Specialist

Gerrard White; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading insurance provider in Eastleigh is seeking Customer Representatives committed to delivering exceptional customer service. In this role, you will handle customer queries regarding their insurance policies, guiding them through necessary changes. You will be responsible for both inbound calls and outbound confirmations to ensure a seamless experience. The ideal candidate will have excellent communication skills and a passion for customer support, playing a vital role in enhancing customer satisfaction and loyalty.

Qualifications

• Proven skills in delivering exceptional customer service.
• Ability to resolve customer queries effectively.
• Experience in handling inbound and outbound calls.

Responsibilities

• Take inbound calls from customers to resolve queries.
• Guide customers on changes to their existing policies.
• Make outbound calls to confirm policies.

Skills

Customer service skills

Product knowledge

Communication skills

Job description

A leading insurance provider in Eastleigh is seeking Customer Representatives committed to delivering exceptional customer service. In this role, you will handle customer queries regarding their insurance policies, guiding them through necessary changes. You will be responsible for both inbound calls and outbound confirmations to ensure a seamless experience. The ideal candidate will have excellent communication skills and a passion for customer support, playing a vital role in enhancing customer satisfaction and loyalty.