Insurance Compliance Team Leader

Farr Associates Recruitment limited; Bradford; Hybrid; GBP 34,000; Full time

Job summary

A recruitment agency is seeking a Consumer Administration Team Leader to manage and develop a team focused on providing exceptional customer service. This role involves people management, HR responsibilities, and guaranteeing compliance with regulations. The ideal candidate will have experience in a fast-paced environment, with strong leadership and communication skills. The position offers a salary of £33,500 plus benefits such as 25 days of holiday, free parking, and opportunities for personal development.

Benefits

25 days holiday plus bank holidays

Free parking

Additional annual leave

Qualifications

• Experience in people management within a contact centre.
• Proven experience handling HR matters.
• Comfortable in high-paced operations.
• Ability to engage with internal and external stakeholders.

Responsibilities

• Manage direct reports and address HR issues.
• Conduct monthly 1-1 meetings and implement coaching.
• Monitor team performance and implement improvements.
• Ensure compliance with FCA guidelines.

Skills

People management

Verbal and written communication

Motivation and leadership

IT skills (including Microsoft Excel)

Job description

A recruitment agency is seeking a Consumer Administration Team Leader to manage and develop a team focused on providing exceptional customer service. This role involves people management, HR responsibilities, and guaranteeing compliance with regulations. The ideal candidate will have experience in a fast-paced environment, with strong leadership and communication skills. The position offers a salary of £33,500 plus benefits such as 25 days of holiday, free parking, and opportunities for personal development.