Insurance Client Services Team Lead - Hybrid

PRO GLOBAL; Gloucester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A specialist outsourcing and consulting company is seeking a Client Team Manager in Gloucester, tasked with managing a team of up to 15 staff and ensuring all client service levels are met. The role requires strong leadership, experience in the (re)insurance market, and excellent communication skills. Responsibilities include monitoring KPIs, developing client relationships, and providing training. The company offers a hybrid working model and valuable training opportunities.

Benefits

Company pension contribution up to 10%

Employee referral scheme

Staff bonus for successful referrals

Qualifications

• Proven experience managing a team in a client-focused environment.
• Ability to prioritize workloads effectively to meet deadlines.
• Previous experience in the insurance or reinsurance industry essential.

Responsibilities

• Manage a team of 10 to 15 staff to meet client deliverables.
• Monitor KPIs and produce client reports.
• Develop and maintain client relationships.
• Conduct training for new employees and optimize team structure.

Skills

Strong leadership skills

Excellent technical skills

Good corporate financial awareness

Understanding of London market systems

Experience in the (re)insurance market

Excellent communication skills

Strong experience with Microsoft packages

Tools

Intrali or similar bordereaux mapping system

Microsoft Excel

Microsoft PowerPoint

Job description

A specialist outsourcing and consulting company is seeking a Client Team Manager in Gloucester, tasked with managing a team of up to 15 staff and ensuring all client service levels are met. The role requires strong leadership, experience in the (re)insurance market, and excellent communication skills. Responsibilities include monitoring KPIs, developing client relationships, and providing training. The company offers a hybrid working model and valuable training opportunities.