Insurance Claims Handler

The Clancy Group Limited; Harefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction company in England seeks a detail-focused Insurance Claims Handler to manage claims, ensure fairness and compliance, and provide exceptional customer service. The ideal candidate will possess strong analytical skills, attention to detail, and a customer-driven mindset. This role offers competitive salary, pension, healthcare, and various perks, allowing you to grow within a supportive team.

Benefits

Competitive salary

Pension

Healthcare

Holiday allowance starting at 24-26 days

Cycle-to-work scheme

Employee Assistance Programme

Discounts for retailers

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Highly organised and detail-oriented.

Responsibilities

• Managing insurance claims from first notification through to resolution.
• Investigating claims, assessing liability and coverage.
• Negotiating settlements and communicating with customers.

Skills

Analytical skills

Problem-solving

Communication

Negotiation

Attention to detail

Education

GCSEs or equivalent

A-levels or a degree preferred

Professional qualifications such as CII

Job description

About the Role

That's why we need people like you – individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen. We have a fantastic opportunity for a detail‑focused and customer‑centred Insurance Claims Handler to join our team. If you enjoy helping people, working methodically, and making fair, balanced decisions, this role offers the chance to really make a meaningful difference to our policyholders.

Responsibilities

• Managing insurance claims from first notification through to resolution, ensuring fairness, accuracy and compliance
• Investigating claims, assessing liability and coverage, and making informed decisions
• Negotiating settlements and keeping customers clearly updated throughout the process
• Identifying potential fraudulent activity and escalating where required
• Maintaining accurate, well‑organised records and contributing ideas to enhance our claims processes

Candidate Profile

You should bring strong analytical and problem‑solving skills, paired with excellent communication and negotiation ability. You will be highly organised, confident managing multiple cases at once, and have outstanding attention to detail. We look for someone who is empathetic, resilient, and comfortable making fair, balanced decisions – always acting with integrity.

We expect the applicant to hold at least GCSEs or equivalent, with A‑levels or a degree preferred. Professional qualifications such as CII are an advantage. Previous experience in insurance, claims handling, or a similar customer‑focused environment would be beneficial. Above all, you should be motivated, customer‑driven, and keen to grow your career within a supportive team.

Benefits & Culture

Every day we work smarter, greener and use our imagination.

We offer a competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum. You will also receive perks such as Clancy Xtras, discounts for retailers like Tesco, Sainsbury's, Currys PC World and Vue Cinemas, a cycle‑to‑work scheme, and an Employee Assistance Programme.

About Clancy

Our purpose is simple – we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses, and we are one of the biggest family‑owned construction businesses in the UK. We care about our people, our clients and the environment.

Application Process

Apply and we’ll respond within two weeks. If you don’t receive feedback within that timescale, please don’t be afraid to chase us – one of our values is to do what we say we will do.

Equal Opportunity

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please let us know and we will be happy to accommodate.