Insurance Advisor

Barker Munro Recruitment Ltd; Maidstone; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established insurance company in Maidstone is seeking an Insurance Advisor to serve as the first point of contact for clients. This role focuses on resolving queries, supporting policy administration, and introducing new products. The ideal candidate should have customer service and sales experience, and be driven to provide an exceptional customer experience. A selection of benefits are offered, including health insurance and a pension package.

Benefits

Health Insurance

Parking

Holiday

Life Insurance

Pension package

Qualifications

• Drive, energy, and enthusiasm for customer experience.
• Confident personality who can work both in a team and independently.
• Bright, engaging, and shows initiative.
• Desirable: experience in the Insurance Industry.

Responsibilities

• First point of contact for clients—handling queries and resolving issues.
• Support policy administration and client retention.
• Process general customer enquiries and policy alterations.
• Proactively establish new sales opportunities by cross selling.

Skills

Customer service experience

Sales experience

Interpersonal skills

Communication skills

Relationship-building abilities

Job description

Overview

Insurance Advisor

Barker Munro recruitment is pleased to be able to offer this exciting opportunity within a friendly and well-established insurance business that is looking to expand during 2026. This role seeks someone with experience in customer service and/or sales who wants to develop their career within the Insurance industry. You will be the voice the client’s trust, delivering confident, problem-solving, and exceptional service.

An exciting opportunity is available for an Insurance Advisor. You’ll be the first point of contact for clients—handling queries, resolving issues, and ensuring every interaction reflects the commitment to excellence. You’ll work closely with clients to support policy administration and client retention. You will process general customer enquiries, policy alterations, renewals and introduce new/additional products and services to clients. There will be an opportunity to pro-actively establish new sales opportunities by cross selling and to be able to introduce the full suite of products.

Responsibilities

• You’ll be the first point of contact for clients—handling queries, resolving issues, and ensuring every interaction reflects the commitment to excellence.
• You’ll work closely with clients to support policy administration and client retention.
• You will process general customer enquiries, policy alterations, renewals and introduce new/additional products and services to clients.
• There will be an opportunity to pro-actively establish new sales opportunities by cross selling and to introduce the full suite of products.

About you

• Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to an already existing and prospective client base.
• A confident personality who can work well within a team environment but can also work just as well as an individual and be comfortable dealing with people over the telephone.
• Someone who is bright and engaging and shows initiative and has a “can do” attitude.
• Good interpersonal skills, communication skills, and relationship-building abilities.
• Sales and/or customer service experience from within the Insurance Industry would be desirable.

Benefits

A selection of benefits are also on offer which include – health Insurance, Parking, Holiday, Life Insurance and pension package.

This opportunity is office based, so you must be comfortable working in an office with the team on a day-to-day basis which is a constant benefit to develop your knowledge and career with occasional Home Working.

Ready to apply

Ready to make your mark in insurance? If you feel you have the qualities required and the experience within sales and/or customer service, apply now. Interviews are happening IMMEDIATELY.