Installation & Service Engineer

KaneHR; Walsall; On-site; GBP 40,000 - 43,000; Full time

Job summary

A leading medical technology company is seeking an Installation & Service Engineer based in the UK. The role involves traveling globally to provide engineering support for medical x-ray systems, requiring strong communication skills and field service experience. A passion for travel is essential, and the position offers a competitive salary up to £43,000 depending on experience.

Qualifications

• Communicate technical aspects clearly to physicists and medical specialists.
• Strong written and verbal English language skills.
• Good level of IT skills and experience in proprietary software.
• Proven experience in a service environment.

Responsibilities

• Provide professional engineering support to Xstrahl systems.
• Carry out installations and acceptance testing.
• Fault diagnosis and defect rectification.
• Maintain accurate records of work carried out.
• Deliver cost-effective installations.

Skills

Clear communication skills

Strong written and verbal English

Good IT skills

Field service experience

Electrical and electronic diagnostic skills

Mechanical assembly

Passion for travel

Education

Associate degree or higher

Tools

Windows OS

Office applications

Job description

Overview

Opportunity to travel the world as an Installation & Service Engineer with Xstrahl. Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray Systems used in the treatment of cancers and dermatological disorders, as well as a pioneer in the development of advanced X-ray systems for pre-clinical radiation biology research. We are seeking an organised and technically strong individual with a passion for travel to join our team as an Installation and Service Engineer. This individual will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for Xstrahl therapy and life science systems. The role will take you to international destinations, where you\'ll engage with leading healthcare and research professionals, ensuring that our technology continues to save and improve lives. The individual will be based in the UK and will be given the opportunity to travel globally while making a real impact in cancer treatment and radiation research.

Key responsibilities

• Provide prompt and professional engineering support to Xstrahl therapy and research cabinets systems based in the United States with further opportunities to travel worldwide as required.
• Carry out installations including handover & acceptance testing.
• Fault diagnosis and defect rectification.
• Complete CFRs and customer tickets in line with company procedure.
• Assist with Production/in-house work when necessary.
• Maintain full and accurate records of all work carried out, in accordance with company procedures.
• Installations completed on schedule and within budget, and all documentation signed off & submitted to service admin.
• Maintain uptime of in-service equipment.
• Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.
• Cost-effective, on-time installation.
• Carry out maintenance and system breakdowns on medical and life science systems completing reports on time in accordance with company procedures.

Required Skills and Education

• The engineer must be able to communicate clearly and confidently, technical aspects of their work to physicists, scientists, and medical specialists. This will naturally require good verbal and written communication that is both clear and accurate.
• Strong written and verbal English language skills.
• Associate degree or higher required.
• Good level of IT skills, with experience of working with proprietary software as well as Windows OS and Office applications.
• Proven experience in a service environment.
• Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
• Clean Driving License.
• Must be self-motivated, able to work under pressure both individually and as part of a team.
• Must have a passion for travel, and a desire to visit other countries and experience other cultures.

Knowledge & Experience

• Field service experience.
• Electrical and electronic diagnostic skills.
• Mechanical assembly.
• Experience of installing software.
• Experience of installing and commissioning complex electro-mechanical systems.
• The ability to speak multiple languages would be an advantage.

Job Types: Full-time, Permanent

Salary: £40,000.00 - £43,000.00 per annum, depending on experience