Installation & Logistics Coordinator – Bonus & Benefits

Crystal Ball Ltd; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading vehicle tracking service provider in Old Trafford is seeking an Installation Coordinator to manage scheduling and customer communications. Ideal candidates will be self-motivated and organized with strong communication skills. Responsibilities include dispatching engineers, handling customer inquiries, and contributing to service improvement. This full-time office-based role offers a competitive salary and various employee benefits including performance bonuses and a pension plan, in a collaborative team environment.

Benefits

Competitive salary

Performance-based bonus

20 days holiday plus bank holidays

Company pension

Private medical insurance

Casual dress code

On-site parking

Qualifications

• Excellent communication skills in a professional environment.
• Self-motivated with a positive attitude.
• Ability to organize tasks effectively.

Responsibilities

• Efficiently schedule and dispatch engineers to customer sites.
• Monitor engineer activity and progress.
• Manage incoming phone calls, emails and support tickets.
• Process orders and close job tickets.
• Record customer communications in the CRM.
• Contribute to improving customer service standards.

Skills

Excellent communicator with a professional telephone manner

Enthusiastic, polite, and self-motivated

Highly organised with attention to detail

IT literate

Team player

Desire to deliver first-class customer service

Job description

A leading vehicle tracking service provider in Old Trafford is seeking an Installation Coordinator to manage scheduling and customer communications. Ideal candidates will be self-motivated and organized with strong communication skills. Responsibilities include dispatching engineers, handling customer inquiries, and contributing to service improvement. This full-time office-based role offers a competitive salary and various employee benefits including performance bonuses and a pension plan, in a collaborative team environment.