Installation Coordinator

Crystal Ball Ltd; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading vehicle tracking service provider in Old Trafford is seeking an Installation Coordinator to manage scheduling and customer communications. Ideal candidates will be self-motivated and organized with strong communication skills. Responsibilities include dispatching engineers, handling customer inquiries, and contributing to service improvement. This full-time office-based role offers a competitive salary and various employee benefits including performance bonuses and a pension plan, in a collaborative team environment.

Benefits

Competitive salary

Performance-based bonus

20 days holiday plus bank holidays

Company pension

Private medical insurance

Casual dress code

On-site parking

Qualifications

• Excellent communication skills in a professional environment.
• Self-motivated with a positive attitude.
• Ability to organize tasks effectively.

Responsibilities

• Efficiently schedule and dispatch engineers to customer sites.
• Monitor engineer activity and progress.
• Manage incoming phone calls, emails and support tickets.
• Process orders and close job tickets.
• Record customer communications in the CRM.
• Contribute to improving customer service standards.

Skills

Excellent communicator with a professional telephone manner

Enthusiastic, polite, and self-motivated

Highly organised with attention to detail

IT literate

Team player

Desire to deliver first-class customer service

Job description

Installation Coordinator | Old Trafford | Full Time, Office Based | £25,000-£28,000 per year

Do you enjoy keeping things organised, coordinating people, and delivering great customer service?

Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.

Benefits and Compensation

• Competitive salary of £25,000-£28,000 per year
• Up to £250 monthly bonus based on performance
• 20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days)
• Company pension and private medical insurance
• Casual dress code and on-site parking
• Join a vibrant, close-knit, and established team with direct access to our Operations Director

Qualifications

• Excellent communicator with a professional telephone manner
• Enthusiastic, polite, and self-motivated
• Highly organised with attention to detail
• IT literate and a team player
• Experience in scheduling/planning is helpful but not essential — full training provided
• A strong desire to deliver first‑class customer service

Responsibilities

• Efficiently schedule and dispatch engineers to customer sites
• Monitor engineer activity and progress
• Manage incoming phone calls, emails and support tickets within agreed SLA's
• Process orders and close job tickets to ensure work is completed satisfactorily
• Record all customer communications within the CRM
• Contribute to improving our customer service standards by providing a professional and efficient service

If you are ready to start your career at Crystal Ball, then click APPLY now!

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