Insights Client Success Executive

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

The Role:

We’re looking for an experienced Insights Client Success Executive to join us on a permanent basis.

In this role, you will own the relationship with your portfolio area of CPG clients across one or more categories. You will support with the selling and delivery of the most relevant dunnhumby insights and solutions to the assigned clients. In addition to this, you will support customer first value creation through collaboration between the retailer and the supplier that builds a better shared understanding of their customers and delivers mutual growth.

Key Accountabilities

• Own strong relationships with client counterparts in the assigned CPG clients and work alongside client(s) in their offices as required.
• Help inspire a change around putting the customer first.
• Support collaboration between the retailer and their suppliers/CPGs.
• Oversee and drive the delivery of each client’s account plan.
• Demonstrate good knowledge of assigned CPG and retailer clients and their business and the relevant category in order to advise in line with their strategies and to optimize the value we can offer.
• Use insights from dunnhumby’s tools, analysis and consultancy to create & deliver presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the retailer's customers.
• Support the creation and delivery of consultative and analytical brief to clients.
• Support with identifying upsell and cross-sell opportunities for assigned clients as well as needs and areas that dunnhumby can help with thereby achieving dunnhumby’s/ retailer’s revenue targets with those clients.
• Collaborate relentlessly across the dunnhumby Shopper Insights, Retail, and Media teams, and the wider Shopper Insights dunnhumby community.
• Support delivery of training to clients on dunnhumby products and solutions to ensure they are fully utilized and embedded within the client’s ways of working.
• Support the measurement of the benefits, ROI and value we are creating with each client.
• When one of your CPG client contracts is coming up for renewal, take a supporting role to maximise the chances of renewal.
• Lead the creation of case studies for every project and role-model best practice sharing between dunnhumby teams.
• Support the continued evolution and growth of our CPG client offering through supporting content creation for and attending Shopper Insights community forums.
• Take ownership of your career and skills development.
• Maintain all required skills & complete necessary training and act in line with our values and Code of Business Conduct.

Qualifications & Experience

• Bachelor’s degree or equivalent in any subject
• Understanding of CPG Industry

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.