Infrastructure Engineer

SYNLAB Vet; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare technology company in the United Kingdom is seeking a skilled IT Infrastructure Analyst to support its IT services. This role involves maintaining server and network environments, providing third-line support for Microsoft Operating Systems, and monitoring jobs in the ITSM system. Candidates should have qualifications such as A-Level/HND and experience in desktop/server troubleshooting along with relevant IT certifications. Excellent communication and teamwork skills are essential for success in this role.

Qualifications

• Experience with Patching and Upgrade Lifecycle.
• Proficient in Active Directory Management and Group Policy Management.
• Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.

Responsibilities

• Support and maintain server and network environments.
• Provide third-line support for Microsoft Operating Systems.
• Monitor and update jobs within the ITSM system.
• Collaborate with third-party suppliers to resolve issues.
• Assist with documentation and Service Desk procedures.

Skills

Desktop and Server Troubleshooting

Network Troubleshooting

Firewall Management

Stakeholder Management

Teamwork

Time Management

Education

A-Level or HND level

Tools

Microsoft Server OS

Microsoft Desktop OS

Active Directory

Group Policy Management

Cloud Computing

Job description

A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work.

Responsibilities

Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 11, Server 2019-2025). You\'ll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you\'ll adhere to established Incident Management and Request Fulfilment processes. You\'ll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience.

Qualifications

• Educated to A-Level or HND level.
• Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
• Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
• Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
• Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.
• Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
• Experience in the Healthcare sector.
• Knowledge of Cloud Computing.