Information Technology Application Analyst

The Ardonagh Group; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An exciting remote opportunity has arisen to join an innovative IT Operations team as an Applications Analyst. This role involves collaborating with business partners to optimize the use of Policy Administration Systems, ensuring regulatory compliance while enhancing productivity. The ideal candidate will have a strong background in application support within the insurance sector, with the ability to manage multiple tasks and communicate effectively with stakeholders. Join a supportive organization that values personal and professional growth, offering numerous benefits and a commitment to your wellbeing. Apply today and help shape the future of the industry!

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Award-winning learning & development

Pension scheme

24-hour Employee Assistance support

Discounted corporate perks

One day paid volunteering

Donation matching for charity

The Spotlight Awards

Qualifications

• Experience in Application Support within the insurance industry is essential.
• Familiarity with Policy Administration Systems is preferred.

Responsibilities

• Handle day-to-day queries and provide expert guidance on Acturis/Open GI.
• Support business improvement initiatives and onboarding new businesses.

Skills

Application Support

Communication Skills

Project Management

Stakeholder Management

Technical Competence

Education

Experience in Insurance Industry

Experience with Policy Administration Systems

Tools

Acturis/Open GI

Job description

This range is provided by The Ardonagh Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Applications Analyst - ARD1019567 - Home Based

Purpose of the Role

An exciting remote opportunity has arisen to join our IT Operations team as an Applications Analyst within the insurance market. This role handles all day-to-day queries from our Acturis/Open GI business users, providing expert guidance and supporting the business in improvement initiatives. There will also be project work collaborating with our new and existing business partners to achieve the optimum use of our Policy Administration System, Acturis/Open GI, to ensure regulatory and business requirements are met alongside best practice.

What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

• Develop and maintain a good working knowledge of Acturis/Open GI to handle day-to-day enquiries from users of Acturis/Open GI to assist with:
• Defects and system errors
• Routine Queries
• Change requests
• Provide industry knowledge and technical systems expertise to assist brokers and partners in improving Acturis/Open GI to maximise productivity and revenue, by improving processes to increase their profitability.
• Assist in onboarding new businesses to the group Acturis/Open GI application, ensuring the business adopts best practice use of the platform.
• Provide expert guidance and support to business improvement initiatives.
• Assist in developing and managing software house relationships.
• Identify areas of improvement through reporting & analysis.
• Support users and business partners through system change, work alongside software houses to ensure a smooth transition from existing systems and minimise disruption to the business.
• Support system administration tasks and configuration changes.
• Develop and maintain a document template library.

Who we are looking for

This opportunity would suit someone who has experience of Policy Administration Systems in an Application Support capacity, within the insurance industry. Experience of Acturis/Open GI is preferred but not essential, as full training will be given to the successful applicant.

If you have a strong background within Application Support either within the Insurance sector or across Financial Services, we welcome applicants with this experience.

The successful applicant must be willing to work as part of a team and manage stakeholders at all levels. We are looking for those who may have:

• An understanding of the insurance market, and their systems and processes.
• Experience of working in a regulated environment.
• Good working relationships with software houses and clients/partners.
• Strong communication skills across all mediums.
• Technically competent and the confidence to build credibility amongst senior stakeholders.
• Ability to handle multiple workloads.
• Project management and systems testing experience would be preferred, although not essential.

You will need to be a self-motivated highly organised team player who can use their initiative to get tasks completed, accurately and to tight deadlines. Some travel to sites may be required as per business requirements.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries