Information Governance & Corporate Complaints Lead

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 51,000 - 55,000; Full time

Job summary

A regional governance body is seeking an Information Governance and Corporate Complaints Manager. This pivotal role involves operational leadership of information governance and complaints functions, ensuring compliance and driving service excellence. You will manage escalated complaints and collaborate across teams. The position demands a degree-level education and significant experience in a politically complex environment. The role offers a salary between £51,357 and £54,495 and supports a hybrid working model.

Benefits

Local Government Pension Scheme

28 to 36 days annual leave

Annual Leave Purchase Scheme

Flexible Hours Scheme

Discounts and wellbeing solutions

Support with training and qualifications

Qualifications

• Extensive experience leading information governance in a politically complex environment.
• Strong understanding of statutory frameworks and complaints handling processes.
• Ability to manage multiple priorities and deliver outcomes under pressure.

Responsibilities

• Lead and develop a high-performing team delivering information governance and complaints services.
• Oversee compliance with GDPR, FOI, EIR, and related legislation.
• Collaborate across the organisation to ensure customer voice informs service design.

Skills

Leadership

Analytical skills

Communication skills

Project management

Education

Degree-level education or equivalent professional experience

Professional qualification in information governance

Job description

A regional governance body is seeking an Information Governance and Corporate Complaints Manager. This pivotal role involves operational leadership of information governance and complaints functions, ensuring compliance and driving service excellence. You will manage escalated complaints and collaborate across teams. The position demands a degree-level education and significant experience in a politically complex environment. The role offers a salary between £51,357 and £54,495 and supports a hybrid working model.