Information Communications Technology (ICT) Auditor

DNV Germany Holding GmbH; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global certification body is seeking an ICT Auditor to drive sales and ensure service excellence. This role involves conducting ISO audits, supporting client compliance, and leading projects. Ideal candidates should possess a degree in IT and relevant certifications. A strong background in ICT standards is required. Opportunities for flexible working and professional growth are offered.

Benefits

Flexible work arrangements

Generous paid leaves

Medical benefits

Pension and Insurance Policies

Training and Development Assistance

Additional Benefits

Qualifications

• Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001.
• Strong work experience in quality, service management, business continuity.
• Proven project and/or team leader, delivering service excellence.

Responsibilities

• Perform 3rd-party onsite ISO audits, ISO 27001 / training.
• Sales activities in ICT sector as subject matter expert.
• Document and report audit activities and results.

Skills

Bachelor's or Master’s Degree in Information Technology or relevant field

Minimum 3 years experience in the ICT industry

Knowledge of ICT related standards like ISO 9001, ISO 27001

Excellent interpersonal skills

Effective communication skills in English and Japanese

Education

Bachelor's or Master’s Degree in Information Technology

Job description

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, and facilities through certification and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

DNVは、世界有数の認証機関の一つです。
私たちは、認証およびトレーニングサービスを通じて、企業の組織・製品・人材・施設のパフォーマンスを保証し、改善を支援しています。
お客様とパートナーシップを築きながら、持続可能な事業運営の実現と、あらゆる業種におけるステークホルダーの信頼構築に貢献しています。

Business Assurance in Japan consists of 2 main service lines, i.e. Management System Certification and Training.

日本におけるBusiness Assurance（認証事業部門）は、主にマネジメントシステム認証及びトレーニングサービスの2つのサービスラインで構成されています。

Role

The ICT Auditor is responsible for achieving growth in sales through new business development, leading the delivery of projects, and ensuring service excellence to clients. This position helps clients to improve the quality and safety of their business performance through the application of internationally recognized standards. This position reports to the Quality Manager.

ICT監査員は、新規ビジネス開発を通じた売上拡大、プロジェクトのリードと遂行、顧客への優れたサービス提供を担う役割です。
国際的に認知された各種規格の適用を通じて、顧客の事業における品質および安全性の向上を支援します。本職は、品質マネージャーの直属となります。

Roles & Responsibilities

You will be expected to support the growth of our sales and delivery for a range of services and may have specialism and expertise in several of them, including

当社が提供する各種サービスの販売および提供（デリバリー）の拡大を支援していただくことが期待されています。また、その中のいくつかの分野については、専門的な知識やスキルを活かして担当・リードしていただく場合があります。

• Perform 3rd-party onsite ISO audits, ISO 27001 / training in line with DNV guidelines, policies and procedures
• DNVのガイドライン、方針および手順に従い、ISO 27001を中心とした第三者認証審査やトレーニングを、オンサイトで実施します
• Sales activities in ICT sector as a subject matter expert.
• ICT分野における専門家（Subject Matter Expert）として、営業活動を行います
• Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system
• 顧客のマネジメント層すべてのレベルと直接コミュニケーションを取り、マネジメントシステムの遵法状況または実施状況について、タイムリーかつ正確で網羅的な報告書を作成・提供します
• Document and report audit activities and results and resolve the Technical Review (TR) issues if any so that the lead time to customer is optimised
• 監査活動およびその結果を文書化・報告し、必要に応じて技術レビュー（TR）上の課題を解決し、顧客へのリードタイムを最適化します
• Provide timely and accurate reviews of customer corrective action and closure
• 顧客の是正処置およびクローズ対応を、期限内かつ正確にレビューします
• Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed
• 必要に応じて、監査に関する資格（認証審査員資格など）を維持・更新し、さらに上位資格や関連資格の取得を積極的に推進します
• Generate leads & opportunities across services, pass on to sales and support Sales Team, if required
• 自社サービス全般におけるリードやビジネス機会を創出し、営業部門へ適時に引き継ぎ、必要に応じて営業活動を支援します
• Support Operations Planning & Scheduling by timely communication on dates for delivery of various services
• 各種サービスの提供日程について、タイムリーに情報共有し、業務計画およびスケジューリング業務を支援します
• Support efficiency projects such as Travel, Audits / Trainings and non-refundable activities
• 監査・研修・出張・未返金活動などに関する効率化プロジェクトを支援します
• Prioritise Key Customers and be the Customer Manager for assigned projects and represent DNV professionally for delivery
• 重要顧客を優先し、担当プロジェクトにおけるカスタマーマネージャーとして、DNVの代表としてプロフェッショナルにサービスを提供します
• Ensure Customer rapport and resolve any customer complaints;
• 顧客との良好な関係を維持し、顧客からの苦情・要望などに迅速かつ適切に対応・解決します

• Flexible work arrangements for better work-life balance
• Generous paid leaves (Annual leaves, Sick leaves)
• Medical benefits (Standard medical check-up, Maternity Health Care)
• Pension and Insurance Policies (Group Life Insurance, Health Insurance , Welfare insurance, Unemployment insurance, Accident Insurance)
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement, Car Allowance, Commuting Allowance, Professional Membership Fees, Congratulation and Condolence allowance)

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Skills / Competencies / Experience

• Bachelor's or Master’s Degree in Information Technology or relevant field
• Minimum 3 years experience in the ICT industry
• Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001. Additional LA courses in ISO 20000, ISO 22301 will be an added advantage
• Knowledge of ICT related standards like ISO 9001, ISO 27001, ISO 20000, ISO 22301
• Knowledge of legal requirements related to ICT sector
• Strong work experience in quality, security, service management, business continuity in ICT sector, willing to conduct trainings in these areas
• Additional qualification in other standards an advantage such as 9001, 14001, 45001 etc.
• Must have the ability to work independently and in teams
• Proven project and/or team leader, delivering service excellence
• Excellent interpersonal skills, with excellent customer service skills
• Effective communication skills in English and Japanese
• Ability to work in an international team, delivering and leading teams to produce high quality deliverables on time and on budget
• Ability to lead multiple projects in parallel, often with conflicting demands and timelines
• Willingness to travel and work around Japan and other locations

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.