Information & Advice Coordinator – Children’s Safeguarding

Adecco; Ealing; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is looking for a committed Information and Advice Coordinator to join their team in Ealing. This role focuses on providing high-quality support and information to professionals and the public regarding children’s services. Key responsibilities include handling sensitive information, assessment of needs, and liaising with safeguarding partners. The position offers a full-time, hybrid working structure post-training, and requires excellent communication skills and prior experience in customer service.

Qualifications

• Experience working in a customer-focused environment.
• Experience interacting with diverse and multicultural communities.
• Experience drafting written responses and managing enquiries.
• Proven IT proficiency.

Responsibilities

• Act as the first point of contact for calls and emails for ECIRS.
• Make initial assessments of children and families' needs.
• Process and prioritise police reports and notifications.
• Liaise with internal teams and external partners.
• Accurately gather and manage case information using Mosaic.
• Produce performance data and support audit processes.
• Handle sensitive situations with professionalism.
• Support administrative tasks and assist colleagues.
• Ensure compliance with GDPR and safeguarding requirements.

Skills

Excellent interpersonal and communication skills

Strong customer service experience

Ability to handle sensitive information

Confident IT skills

Ability to prioritise workloads

Good numeracy and literacy skills

Understanding of good customer care

Education

GCSE English (or equivalent)

Tools

Word

Excel

PowerPoint

Job description

A leading employment agency is looking for a committed Information and Advice Coordinator to join their team in Ealing. This role focuses on providing high-quality support and information to professionals and the public regarding children’s services. Key responsibilities include handling sensitive information, assessment of needs, and liaising with safeguarding partners. The position offers a full-time, hybrid working structure post-training, and requires excellent communication skills and prior experience in customer service.