Independent Living Housing Assistant

Aster Group Ltd.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading housing association is seeking an Independent Living Assistant to provide high-quality administrative and operational support to the Independent Living team. This vital home-based role involves managing enquiries, supporting officers, and maintaining records while fostering strong relationships with customers and stakeholders. The right candidate will possess strong organisational and communication skills, be resilient, and enjoy a flexible work environment that prioritises colleague wellbeing and professional development.

Benefits

Flexible working options

Colleague wellbeing initiatives

Defined Contribution Pension

Volunteering hours

Savings on leisure activities

Enhanced leave

Personalised recognition initiatives

Qualifications

• Educated to GCSE level (or equivalent), including English.
• Good level of IT skills.
• Confident and professional communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage your own workload collaboratively as part of a team.
• Willingness to work flexibly.
• Commitment to continuous personal development.

Responsibilities

• Provide administrative support to the Independent Living team.
• Act as the first point of contact for enquiries.
• Carry out neighbourhood inspections and health checks.
• Manage change of tenancy requests.
• Maintain records and databases.
• Order equipment and manage invoicing.
• Identify and report safeguarding concerns.
• Support project-based work.

Skills

Organisational skills

Communication skills

IT skills

Attention to detail

Flexibility

Education

GCSE level (or equivalent)

Job description

We are looking for a proactive, organised, and customer-focused Independent Living Assistant to provide high-quality administrative and operational support to our Independent Living team.

This is a vital role at the heart of the service. You will often be the first point of contact for customers and stakeholders, helping to deliver a responsive, adaptable, and supportive service while building strong working relationships across the organisation and with external partners.

You will play a key role in enabling officers to carry out their operational work, truly acting as the glue that holds the team together.

This role is home-based, with some travel required for meetings and training. Ideally, you will be located within Somerset, Hampshire, or Wiltshire.

Key Responsibilities

• Provide an efficient and comprehensive administrative service to the Independent Living team, including diary management, booking appointments, and supporting customer enquiries
• Act as a first point of contact, dealing with enquiries face to face, by telephone, email, and letter
• Carry out neighbourhood inspections, health and safety checks, and routine visits when required
• Manage change of tenancy requests and permissions
• Accurately maintain records, databases, and administrative systems
• Order equipment and manage invoicing and purchase orders for the service
• Support the landlord's Safety First and Rent First strategies
• Identify and report safeguarding concerns in line with policy and procedure
• Provide administrative support for project-based work
• Lead on TV licensing and MPLC licence processes within Independent Living schemes
• Undertake general administrative duties such as minute taking, mail merges, and document control
• Carry out any other reasonable administrative tasks as required

Benefits

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Qualifications

• Educated to GCSE level (or equivalent), including English
• Good level of IT skills
• Confident and professional communication skills, with the ability to handle enquiries effectively
• Strong organisational skills and attention to detail
• Ability to manage your own workload and work collaboratively as part of a team
• Willingness to work flexibly, including attending meetings or customer visits locally and regionally
• Commitment to continuous personal development

About You

You'll be resilient, adaptable, and comfortable dealing with a wide range of enquiries, some of which may be complex or challenging. You'll have a good understanding of policies and procedures and be confident in providing advice and supporting decision-making.

You'll enjoy building relationships, handling sensitive conversations with care, and representing the service positively with customers, colleagues, and external stakeholders.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.