Independent Living Assistant

Castles and Coasts Housing Association; Workington; On-site; GBP 14,000 - 17,000; Part time

Job summary

A housing association in Northern England is seeking an Independent Living Assistant based in Carlisle, Newcastle, or Workington. This permanent position offers 21.75 hours per week, with a salary range of £14,957 to £16,356 per annum. Ideal candidates will have strong customer service skills, good organisational abilities, and mastery of Microsoft applications. The role does not require housing experience but values transferrable skills. The application process entails demonstrating how you can add value to the team.

Qualifications

• Experience in a customer-focused role.
• Ability to work independently and as part of a team.
• Strong verbal and written communication skills.

Skills

Customer service skills

Organisational skills

Time management

Communication skills

Proficiency in Microsoft packages

Experience with electronic systems

Job description

Job Overview

Independent Living Assistant – Carlisle, Newcastle or Workington

Location and Hours

21.75 hours per week (will consider job share). Permanent.

Salary and Benefits

£14,957 – £16,356 per annum (FTE £24,929 – £27,260 per annum) + benefits package.

About CCHA

Castles & Coasts Housing Association (CCHA) owns and manages more than 7,400 homes across Northern England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

Ideal Candidate

You don’t need to have experience in housing to apply for this role. If you believe you have the transferrable skills needed, we want to hear from you. The ideal candidate will have experience and skills in a customer‑focused role that include:

• Working independently as well as part of a wider team
• Organisational skills and good time management
• Good understanding of Microsoft packages
• Strong communication skills, both verbally and in writing
• Using a variety of electronic recording and monitoring systems
• Maintaining accurate and timely records

Application Process

If you like what you’ve read, and you would like the opportunity to join the CCHA team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels – a great place to work and a great team of people to work with.

Important Dates

Closing date for applications: Sunday 4th January 2026

Interviews to be held remotely: Friday 9th January 2026