Independent Living Assistant

IRIS Recruitment; Rushden; Hybrid; GBP 27,000; Full time

Job summary

A prominent service provider in the UK is seeking an Independent Living Assistant to provide essential support to the Life24 Service teams. The role requires delivering administrative support, responding to queries, and managing customer records. Ideal candidates will possess strong communication skills and a caring approach. This is a full-time temporary position offering a hybrid work environment. Applicants must reside in the UK and be eligible to work without sponsorship.

Qualifications

• Experience supporting stakeholders or customers at all levels.
• Ability to build and maintain positive relationships.
• Professional approach with flexibility and adaptability.

Responsibilities

• Deliver administrative support to the Life24 Service teams.
• Respond to customer and internal enquiries promptly.
• Maintain and update customer records in internal systems.
• Support financial processes like managing payments and invoices.
• Assist with scheduling visits and preparing reports.

Skills

Good numeracy and literacy skills

Proficiency in Microsoft Word, Excel, PowerPoint

Excellent verbal and written communication skills

Strong customer care skills

Excellent organizational skills

Ability to work independently and in teams

Job description

Independent Living Assistant

£26,001.56

Hybrid - Milton Keynes,Rushdenor Peterborough

Temporary, Full Time

JoinAmpliusas an Independent Living Assistant and provide vital support to our Life24 Service teams, helping ensure our customers receive the highest standards of care and service.

Salary:£26,001.56 per year

Contract:Fixed Term Contract until 31 March 2027

Your week: 36.25 (Monday – Friday 8.45am – 5pm)

Location: Hybrid, with a weekly presence in our either Milton Keynes,Rushdenor Peterborough office.

Snapshot of your role

• Deliveraccurateandtimelyadministrative support to the Life24 Service teams, ensuring smooth operations and excellent customer service.

• Respond to customer, contractor, and internal enquiries via phone, email, and other channels, resolving issues promptly where possible.

• Maintain and update customer records and data in internal systems, ensuring all information isaccurateand up to date.

• Support financial processes, including raising orders, processing invoices, managing payments, and setting up accounts.

• Monitor andallocatealerts, faults, and service requests to ensure issues are addressed efficiently.

• Assistwith scheduling visits and preparing reports, KPIs, and data for internal teams and local authorities.

• Provide flexible cover and support across Life24 and Assistive Technology services to help the team deliver a high-quality, customer-focused service.

Whatwe’relooking for

• Good numeracy, literacy, and IT skills, includingproficiencyin Microsoft Word, Excel, PowerPoint, email, and internet use.

• Excellent verbal and written communication skills, with experience supporting stakeholders or customers at all levels.

• Strong customer care skills with an empathetic and caring approach.

• Ability to work independently using own initiative and as part of a team,demonstratingflexibility and resilience.

• Excellent organisational skills and attention to detail, particularly when capturing and managing data.

• Ability to build andmaintainpositive relationships and work effectively across operational boundaries.

• Professional approach to all situations, with a flexible and adaptable attitude to work.

Please read the attached Job Description before applying so you get the full scope of the role.

Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence.

Closing: 4 January

Phone screening: 8 January

Interviews: 14 January

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?Contact the AmpliusRecruitment Teamandwe’llbe in touch to support you with any questions,queriesor conundrums!

The Company

Ampliusis one of the largest housing providers across the Midlands,Eastand Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialisthousingand home ownership options.We’rea team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.