Income Collection Officer

Connect2Kent; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in the United Kingdom is seeking an Income Collection Officer to provide a comprehensive income collection service for the authority. The role involves building rapport with clients and handling various inquiries in a supportive manner. Key responsibilities include processing financial records, negotiating payment plans, and resolving income issues. Candidates should have GCSE level education in English and Mathematics, excellent customer service skills, and experience in an administrative or customer service role. Hybrid working is available after training.

Benefits

Hybrid working available after initial training period

Qualifications

• Experience of working within an administrative environment and/or front facing customer service.
• Ability to deliver in a target led environment, prioritise and work to deadlines.
• Ability to deliver in a target-led environment, prioritize, and work to deadlines.

Responsibilities

• Provide a front-facing role for all people approaching the Financial Assessment & Income Unit.
• Negotiate and agree instalment plans to maximise income collection for the authority.
• Process, maintain and monitor financial records.
• Assist with the resolution of complex income issues.
• Oversee the administration associated with the Direct Debit process.
• Be responsible for the data quality and reconciliation of documents.

Skills

Excellent customer service skills

Confident telephone manner

Methodical and analytical approach

Ability to maintain confidentiality

Education

GCSE level 4 in English and Mathematics or equivalent

Job description

About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role - Income Collection Officer

You will be working within a team providing a comprehensive income collection service for the Authority. As the first point of contact in relation to the receipt of income you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner.

What is the day-to-day of the role:

• Provide a front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach
• Negotiate and agree instalment plans to maximise income collects for the authority
• Process, maintain and monitor financial records
• Assist with the resolution of complex income issues
• Oversee the administration associated with the Direct Debit process
• Be responsible for the data quality and reconciliation of documents

Required Skills and Qualifications

• Educated to minimum GCSE level 4 in English and Mathematics or equivalent.
• Experience of working within an administrative environment and/or front facing customer service
• Ability to maintain confidentiality at all times.
• Ability to take a methodical and analytical approach.
• Excellent customer service skills
• Confident telephone manner.
• Ability to deliver in a target led environment, prioritise and work to deadlines.

Benefits

• Hybrid working available after initial training period

APPLY NOW!

Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.