Income and Collection Recovery Legal Officer

Orbit Group; Coventry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A UK housing association is seeking a legal case manager to oversee rent recovery legal proceedings in Coventry. This role involves close collaboration with court officers, ensuring all legal documentation is managed efficiently, and supporting colleagues in handling high-risk arrears. The position offers flexible working opportunities, allowing a mix of office and home work, and aims for maximizing income whilst safeguarding the organization’s reputation. This position will contribute to the lives of over 100,000 customers.

Benefits

Flexible working opportunities

Training and development programs

Inclusive wellbeing programmes

Qualifications

• Experience in dealing with high risk arrears case management and performance case reviews.
• Good understanding of domestic budgeting, debt management, and welfare reform.
• Excellent understanding of housing law, legislation, and relevant court processes.

Responsibilities

• Take ownership of cases and provide advice on rent recovery.
• Work with teams to ensure accurate information and case management.
• Prepare and manage court paperwork according to legal procedures.
• Resolve cases promptly and protect the landlord's reputation.

Skills

High risk arrears case management

Understanding of housing law

Excellent communication in court settings

Domestic budgeting and debt management

Job description

Contract available until September 2026. Working hours are shift based between 8am and 8pm Monday - Friday – main hours predominantly between 8am to 6pm. This is a vital role within the department as you will be responsible for representing Orbit Group in the management of all legal cases regarding income recovery. You will work closely with Court Officers to provide advice and assistance on all areas related to legal enforcement work and any other tenancy enforcement and negotiation. The team works in an agile manner, so the role will involve a split of working in the office and working from home. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

• You will be responsible for taking ownership of cases whilst providing specialist advice and support to internal colleagues on all aspects of rent recovery.
• Work across wider Income team and customer teams to ensure all information recorded is accurate and case management is kept up to date.
• Ensure all court paperwork is relevant, kept up to date and follow company policy and relevant legal procedures.
• Resolve cases at pace, gather evidence, work to gain injunction through court proceedings.
• Work to ensure that income is maximised and the correct court orders are obtained to safeguard and protect the reputation of Orbit as a landlord.
• Experience of dealing with high risk arrears case management and performance case reviews.
• Good understanding of domestic budgeting, debt management, Welfare Reform and benefit regulations.
• Excellent understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds.
• Experience in dealing with and understanding of court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process.
• An understanding of best practice in arrears collection and of related legal issues – Income collection experience at all levels.

Desirable skills

• Experience within a formal court setting.
• Experience dealing with high risk arrears case management and performance case reviews.
• Experience with court etiquette, case law, court directions, and Equality Act.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress – From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud. We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website.

How we hire

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.