Inbound Sales Advisor (Financial Services)

Thomas Cook; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

An established industry player is offering an exciting inbound sales role for a telesales advisor. This position involves selling a variety of insurance products while ensuring customer needs are met through exceptional service. You will work in a supportive team environment where your contributions directly impact customer satisfaction and business success. With no outbound calling, you will focus on converting qualified leads into sales, achieving targets, and providing the best possible advice to clients. If you're driven, customer-focused, and ready to excel in a dynamic role, this opportunity is perfect for you.

Qualifications

• 2+ years experience in Financial Services preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Convert client enquiries into policies over the phone.
• Provide exceptional customer service and advice to clients.
• Maximize sales using all available data.

Skills

Highly driven

Experience within Financial Services

Quick thinking

Strong people skills

Pro-active

Customer focused

Self-motivated

Excellent Communicator

Ability to work under own initiative

Ability to work as part of a team

Job description

Salary: £24-27K (Realistic OTE of £60K)

Location: Sale, Cheshire

Start Date: 2nd December 2019

Job Purpose:

This is an amazing inbound sales opportunity for an experienced telesales advisor to join an established team responsible for selling a range of insurance products. You will establish customer needs and sell suitable products to meet those needs ensuring the right customer outcome is achieved. All leads will be qualified before being sent over and there is no outbound calling.

Responsibilities:

1. To convert client enquiries to policies for prospective clients over the phone
2. To generate business equal to or in excess of monthly target
3. To provide every client with an exceptional customer service level and ensure TCF and best customer outcome is achieved
4. To use all data to maximise sales
5. To provide the client with the best possible advice
6. To ensure the client provides all relevant documentation and is chased up for this where required
7. To work and administer workflows, diaries and chase calls within required timescales
8. To ensure maximum revenue is collected by the business
9. To deal with all clients in a positive and professional manner
10. To give feedback / ideas on how processes can be improved / made more efficient
11. To act in a professional manner and deliver excellent customer service at all times
12. Deal with any client queries as required
13. To ensure computer records are kept up to date
14. To undertake any other duties that fall within the scope of this job

Skills:

1. Highly driven
2. Ideally 2 years’ experience within Financial Services
3. Quick thinking and consultative
4. Dedicated
5. Strong people skills
6. Pro-active
7. Thinks ‘outside the box’ to service clients and achieve targets
8. Highly customer focused
9. Self-motivated
10. Ability to work towards and exceed targets
11. Excellent Communicator
12. Ability to work under own initiative or as part of a team