In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Castleton; On-site; GBP 39,000; Full time

Job summary

A prominent telecommunications support company in Castleton is looking for a Retail Support Specialist to provide exceptional service to AT&T customers in retail environments. The successful candidate will engage directly with customers to resolve issues related to accounts, devices, and billing. This role requires strong communication and multitasking skills, as well as the ability to handle stressful situations with professionalism. Competitive pay starts at $26 per hour, alongside comprehensive benefits and growth opportunities.

Benefits

Medical, Dental, and Vision insurance

401k Plan with employer matching

Paid vacation

50% AT&T wireless discount

Paid training

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional support to AT&T customers inside retail.
• Resolve inquiries related to billing and device support.
• Act as the AT&T expert for retail employees and partners.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Stress management

Job description

A prominent telecommunications support company in Castleton is looking for a Retail Support Specialist to provide exceptional service to AT&T customers in retail environments. The successful candidate will engage directly with customers to resolve issues related to accounts, devices, and billing. This role requires strong communication and multitasking skills, as well as the ability to handle stressful situations with professionalism. Competitive pay starts at $26 per hour, alongside comprehensive benefits and growth opportunities.