In-Store CRM & Clienteling Strategist

PRADA; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading luxury brand in the City Of London is looking for an In-Store CRM Manager to oversee the client portfolio and enhance engagement strategies. The ideal candidate will have luxury retail experience, strong skills in data analysis using Excel, and the ability to drive CRM campaigns and initiatives. This role requires fluency in English and another language, and contributes directly to business growth through strategic client management.

Qualifications

• Experience in luxury retail is preferred.
• Strong Excel and data analysis skills.
• Must be fluent in English and another language.

Responsibilities

• Manage the client portfolio strategically.
• Design and execute client segmentation strategies.
• Analyze client data and manage portfolio using tools.
• Drive innovation in client engagement techniques.
• Develop and execute store CRM campaigns.

Skills

Luxury retail experience

Client centric attitude

Problem solving

Flexibility

Empathy

Energy

Strong technical attitude and digital mindset

Tools

Excel

C-Sphere

Job description

A leading luxury brand in the City Of London is looking for an In-Store CRM Manager to oversee the client portfolio and enhance engagement strategies. The ideal candidate will have luxury retail experience, strong skills in data analysis using Excel, and the ability to drive CRM campaigns and initiatives. This role requires fluency in English and another language, and contributes directly to business growth through strategic client management.