In Room Dining Night Assistant

The Caledonian Hotel; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious hotel in Edinburgh is seeking a dedicated In-Room Dining Night Assistant to deliver luxurious dining experiences for guests. Responsibilities include maintaining guest privacy, adhering to hygiene standards, and supporting operational departments. While hospitality experience is not required, passion and a commitment to learning are essential. The role offers comprehensive training and contributes to a memorable guest experience.

Benefits

Competitive hourly rate

Free meals when on duty

28 days of annual leave

Qualifications

• Passion for delivering exceptional guest experiences.
• Outstanding communication skills.
• Strong teamwork and collaboration capabilities.

Responsibilities

• Uphold the highest standards of discretion and respect for guest privacy.
• Maintain punctual attendance in full uniform.
• Comply with hygiene, health, safety, and hotel policies.

Skills

Communication skills

Team collaboration

Adaptability

Job description

Job Ref: AM14659 | Branch: The Caledonian Edinburgh | Location: The Caledonian, Edinburgh | Salary/Benefits: £13.18 Per Hour + Exclusive Benefits | Contract type: Permanent | Hours: Part Time | Hours per week: 16 Hours Per Week | Posted date: 12/08/2025 | Closing date: 31/10/2025

Overview

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Located at the West End of Princes Street, this former Victorian railway hotel sits in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. We are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh and are recruiting for our newly reimagined dining experiences as part of the next chapter, The Caley Way.

Located in the heart of Scotland’s capital, The Court embodies the history and character of its rich past, combining vintage luxury and mid-century design. It is a social scene for residents and locals to gather and celebrate, featuring heritage features, a grand cocktail bar, all-day dining, patisserie, lounge and a live music stage.

Our Management Company: We are part of the Klarent Hospitality Portfolio, dedicated to offering our team excellent opportunities for growth and development. We pride ourselves on recognising and rewarding hard work, commitment and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland and fosters talent and smart investment to drive performance.

Exclusive Benefits:

• Competitive Hourly Rate of £13.18
• Free and healthy meals when on duty
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• Coaching, training and development to help you find your passion – whether it is your first role or next step in hospitality

The Role

We are seeking a dedicated and enthusiastic individual to join our prestigious hotel as our In-Room Dining Night Assistant. In this role, you will be integral in delivering a luxurious and personalised dining experience for our esteemed guests. From morning coffees to evening refreshments, you will contribute to ensuring each guest's expectations are exceeded, always providing a memorable and seamless service.

You will also be responsible for the presentation of welcome amenities for our most distinguished guests, ensuring their arrival is met with thoughtful detail and elegance. As part of a committed and knowledgeable team, you will work collectively to maintain our hotel's outstanding reputation for guest satisfaction.

Experience in hospitality is not required; however, we seek candidates who demonstrate enthusiasm, curiosity, and a strong commitment to learning. We are dedicated to supporting your professional growth through comprehensive training and development opportunities.

Key Responsibilities

• Always uphold the highest standards of discretion and respect for guest privacy
• Maintain punctual attendance, arriving in full uniform and adhering to established grooming standards
• Accurately clock in and out at the start and end of each shift
• Comply with all hygiene, health and safety, fire regulations, and relevant hotel policies
• Execute cleaning duties as assigned within food and beverage outlets
• Adhere strictly to all brand and service standards established by the hotel
• Attend all required training sessions and meetings during working hours
• Support additional Food & Beverage outlets and operational departments when necessary
• Exhibit flexibility in working a rotating schedule, including weekends and holidays
• Perform additional duties as assigned by management
• Conduct all responsibilities with a positive, courteous, and professional demeanour
• Ensure all front and back-of-house areas are kept clean, organised, and presentable
• Proactively address and resolve guest requests or concerns whenever possible
• Attend shift briefings and provide thorough end-of-shift handovers
• Offer assistance to guests in need, demonstrating initiative and care

What we Desire

• A passion for delivering exceptional guest experiences
• Outstanding communication skills and a consistently positive attitude
• Strong teamwork and collaboration capabilities
• Adaptability and resilience in a fast-paced hospitality environment
• A professional appearance and manner always
• A proactive approach to challenges and a commitment to continuous improvement

If you are enthusiastic about curating unforgettable guest experiences and are eager to contribute to our esteemed hospitality team, we invite you to apply for this exciting opportunity.