In/Outpatient Waiting List Clerk

NHS; Urmston; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an In/Outpatient Waiting List Clerk to join their team in Urmston. The successful candidate will coordinate patient pathways, support scheduling, maintain data accuracy, and liaise with various healthcare professionals to ensure high-quality patient care. Prior NHS experience and strong communication skills are required. This position offers a salary between £24,937 and £26,598 annually.

Qualifications

• Previous NHS experience in a reception/call centre setting.
• Previous clerical experience in an outpatient area.
• Experience working with Trust's policies and procedures regarding RTT and waiting lists.

Responsibilities

• Coordinate new patient referrals and bookings, escalating any delays.
• Schedule and manage outpatient and inpatient appointments.
• Record patient outcomes accurately and timely.

Skills

Confidentiality

Communication

Teamwork

Administrative duties

Education

General education to GCSE standard

BTEC or equivalent knowledge

ECDL

Tools

Excel

Lorenzo

Outlook

Job description

In/Outpatient Waiting List Clerk

The closing date is 12 January 2026

The Sleep Service at Trafford is an expanding and fast‑paced service within the Respiratory Division, delivering both inpatient and outpatient care. We are seeking an enthusiastic and motivated Inpatient/Outpatient Clinic Coordinator (Band 3) to join our friendly and supportive administrative team.

You will play a key role in ensuring the smooth coordination of patient pathways, supporting clinic scheduling, and maintaining data accuracy across RTT and DM01 targets. The postholder will work closely with the Team Leader, Consultants, and wider multidisciplinary teams to help deliver a high‑quality, patient‑focused service in line with Trust standards.

This is an exciting opportunity to contribute to a growing service where no two days are the same, and where your input will directly support improved patient access and experience.

Main duties of the job

• Coordinate the processing of new patient referrals and eRS bookings, escalating any delays to the Office Manager.
• Schedule outpatient and inpatient appointments, ensuring clinics are fully utilised and RTT/DM01 targets are achieved.
• Accurately record patient outcomes and ensure timely updating of systems for RTT and financial reporting.
• Liaise with GPs and clinical teams to ensure referral data is complete and patient care is not delayed.
• Support the Team Leader and Office Manager in managing patient tracking lists (PTLs) and partial bookings.
• Assist with the setup, cancellation, or adjustment of clinics as required.
• Communicate effectively with patients, relatives, and clinical staff in a professional and empathetic manner.
• Support the induction and training of new staff and promote a positive team culture.
• Maintain confidentiality, adhere to Trust policies, and uphold the highest standards of data quality and patient care.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role‑specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Education/Qualifications

• General education to GCSE standard or equivalent experience.
• BTEC or equivalent knowledge.
• Evidence of further development.
• ECDL
• RSA

Experience

• Previous NHS experience in a reception/call centre setting
• Previous clerical experience in an outpatient area
• Experience of working as part of a team
• Experience of working with Trust's policies and procedures, more specifically RTT, Waiting List Management and admissions

Knowledge

• Knowledge of a range of administrative duties
• Confidentiality
• Health and Safety
• RTT targets
• Knowledge of a range of software packages i.e Excel, Lorenzo and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a year per annum (pro rata)