In-Home Repair & Customer Support Technician

Taylor Wimpey; Sunderland; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading residential developer in the UK is seeking a Customer Support Operative. This role involves managing remedial work in customers' homes and requires qualifications in carpentry or painting. The ideal candidate will have experience in customer service and a clean driving license. The position offers a supportive work environment with competitive employee benefits, including professional training, health cover, and a pension scheme.

Benefits

Taylor Wimpey House purchase discount scheme

Pension contributions

Quality health cover

Flexible benefits including additional holiday days

Retail discounts

Free Bupa health assessments

Qualifications

• Qualified City & Guilds carpenter or painter.
• Experience of other trades preferred.
• Experience to work in occupied homes.
• Ability to work on own initiative.
• Clean driving licence.

Responsibilities

• Undertake planned and reactive remedial work in customers’ homes.
• Coordinate with the CSC to resolve customer issues.
• Communicate effectively with customers.
• Ensure adherence to Health and Safety regulations.

Skills

Carpentry

Painting

Customer liaison

Teamwork

Cost control

Education

City & Guilds qualification in carpentry or painting

Tools

Driving licence

Job description

A leading residential developer in the UK is seeking a Customer Support Operative. This role involves managing remedial work in customers' homes and requires qualifications in carpentry or painting. The ideal candidate will have experience in customer service and a clean driving license. The position offers a supportive work environment with competitive employee benefits, including professional training, health cover, and a pension scheme.