Implementation Project Manager (UK)

SwiftConnect; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A digital software company in the UK is looking for an experienced Implementation Project Manager. The successful candidate will manage multiple customer projects, ensuring satisfaction with their SaaS integration solutions. Responsibilities include overseeing project lifecycles and maintaining strong relationships with clients. The ideal candidate will have over 5 years of experience in software implementation and strong communication and analytical skills. This role offers an opportunity to work in a dynamic environment focused on customer success.

Qualifications

• 5+ years of experience in software implementation project management in SaaS.
• Experience with Access Control Systems or related technologies.
• Proven track record in deploying enterprise-level projects.

Responsibilities

• Lead multiple customer implementations of products.
• Manage customer relationships and act as a trusted advisor.
• Ensure projects are delivered on time, within scope and budget.
• Keep accurate customer records in project management systems.

Skills

Project management

Customer relationship management

Problem-solving

Communication

Analytical skills

Attention to detail

Tools

Salesforce

Project management software

Job description

Overview

SwiftConnect is seeking an Implementation Project Manager in the UK to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions. As the project lead for our enterprise-level customers, you will strive to ensure customer satisfaction with our products and services while also managing complex implementation project deliverables and timelines. This role blends project management and implementation management to deliver exceptional outcomes for our customers.

Your Impact

• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products
• Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle
• Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey
• Collaborate with customers and internal teams to define project objectives and scope
• Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget
• Oversee the entire project lifecycle, including planning, execution, and closure
• Keep accurate and up-to-date customer records in our Project Management and CRM systems

The Winning Formula

• +5 years of experience in software implementation project management in the software-as-a-service industry
• Experience working with Access Control Systems or related access control industry technologies
• Demonstrated ability to quickly develop a thorough understanding of enterprise products and services
• Proven track record of successfully deploying enterprise-level customer projects
• Strong project management skills, including the ability to develop and implement project plans, monitor project progress, and manage multiple customer implementation projects simultaneously
• Excellent communication skills, with the ability to effectively interact with customers, stakeholders, and team members
• Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues
• Ability to work independently and within a team environment, take initiative, and manage multiple priorities in a fast-paced, dynamic environment
• Ability to understand technical concepts and communicate them in simple language with customers
• Strong attention to detail and thoroughness in work
• Experience with CRM systems like Salesforce and project management software
• Curious to learn new things and use new tools
• Strong ability to communicate and be a great team player
• Strong time management capacity, good prioritization of work and well-organized