Implementation Consultant

Civica; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software solutions provider in Newcastle upon Tyne is seeking an Implementation Consultant to manage client workflows and deliver training on legal solutions. The role requires excellent communication and organizational skills along with an understanding of legal processes. Employees can enjoy 25 days of annual leave, private medical insurance, and a supportive and inclusive workplace. Join us to make a difference in public service technology.

Benefits

25 Days Annual Leave

Private Medical Insurance

Pension Contributions

Electric Vehicle Scheme

Qualifications

• Ability to translate customer needs into technical specifications.
• Experience with legal accounting processes and case management.
• Understanding of full implementation lifecycle.

Responsibilities

• Liaise with clients to identify requirements and configure workflows.
• Deliver training to end users with supporting documentation.
• Build strong client relationships while managing multiple projects.

Skills

Documentation of customer requirements

Interpersonal and communication skills

Organizational skills

Tools

SQL

Database interface projects

Job description

Overview

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\'re at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant at Civica

Responsibilities

• Liaise with client teams to identify requirements and configure workflows within Civica Legal solutions.
• Test workflows and implement systems, making adjustments as needed.
• Deliver training to end users and create supporting documentation such as user guides and manuals.
• Maintain and update training materials in line with product development.
• Produce post-project reports and manage agreed actions with customers.
• Demonstrate products to potential and existing clients.
• Test new software releases and produce failure reports where necessary.
• Build strong client relationships while managing multiple projects and supporting project management activities.
• Create product specifications for new developments and assist with testing.
• Mentor new starters and support onboarding processes.

Requirements

• Ability to document customer requirements and translate them into technical specifications.
• Excellent interpersonal and communication skills, able to engage with stakeholders at all levels.
• Strong organisational skills with the ability to work independently and as part of a team.

Preferred Skills

• Knowledge of legal accounting processes, case management, and debt recovery systems.
• Understanding of full implementation lifecycle and workflow principles.
• Experience with database interface projects and SQL systems.
• We Want You to Bring Your Whole Self to Work

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\'t necessarily meet every single point on the list above, please still get in touch. We\'d love to have a chat and see if you could be a great fit.

Why You\'ll Love Working with Us

As a company, we\'re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

What to Expect

We know that when our people are happy, they work better and have greater job satisfaction. Here\'s what you can expect :

Benefits

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contribution s – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.