Implementation Consultant

Bottomline; City Of London; Remote; GBP 45,000 - 65,000; Full time

Job summary

A global leader in business payments is seeking an Implementation Consultant to work with clients in the UK. This role involves software configuration, client communication, and troubleshooting issues to ensure excellent customer service. Ideal candidates will have 3-5 years of experience in payments solutions analysis and knowledge of GTExchange and GTSuite. The position is primarily remote within the UK.

Qualifications

• 3 - 5+ years of experience in payments solutions analysis or technical program delivery.
• Knowledge of GTExchange and GTSuite is required.
• Experience with ISO 20022, FINPlus, and SWIFT messaging.

Responsibilities

• Assist with the configuration of Bottomline software products.
• Handle multiple facets of software implementation projects.
• Cultivate and sustain customer relationships.

Skills

Payments solutions analysis

Technical program delivery

Problem-solving

Technical writing

Customer service

Tools

JIRA

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are looking for an Implementation Consultant to assist with our Financial Messaging customers. This position will be working with our EMEA and U.S./North America customers. This position can be Remote for UK Citizens who live in the UK.

We are Not Able to provide Visa Sponsorship or Visa Transfers at this time.

The Role

The Implementation Consultant is a key member of the project and services teams who will work with Bottomline’s Financial Messaging customers. This is a hands-on services delivery role with the expectation that the Implementation consultant will be technically experienced in a development or programming environment and will become well-versed in the practical use of the product suite.

This person may be called on to assist in pre-sale review and documentation of a client\'s current systems and business applications, establishing technical business requirements, and identifying the new or enhanced business processes and Bottomline software and services that meet these requirements.

How you’ll contribute as an Implementation Consultant:

• Assist in the configuration of Bottomline software products, client communication, business process consulting, custom program implementation, issue tracking and resolution, training, and other tasks necessary to execute the contracted services
• Work with the Project Manager and other delivery consultants, and is responsible for handling multiple facets of Bottomline software implementation projects for the Financial Messaging line of business
• Be technical, hands-on, customer-facing configuration when needed, implement customizations and deliver
• Execute upgrades (eg. Databases, GTSuite products) and/or platform migration, and assist customers in their testing
• Troubleshoot and track issues, train customers on Bottomline product usage when necessary and perform other necessary tasks to execute contracted services
• Perform high-level data and project relations when supporting/troubleshooting account issues
• Cultivate and sustain the customer relationship and ensure a high level of customer service and satisfaction
• Build and reinforce customer relationships - Strengthen relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 3 - 5+ years of experience or equivalent expertise in payments solutions analysis, technical program delivery, or a related field
• 2 years of knowledge related to GTExchange and GTSuite (REQUIRED)
• Financial industry or payments experience preferred
• Knowledge of ISO 20022, FINPlus and SWIFT messaging, with experience in developing and interpreting data models
• Knowledge of configuration for SWIFT channels e.g. SWIFTNet FINPlus, Interact, FileAct, FIN
• Understanding of web application concepts (APIs, JSON, Certificates, SSL/TLS), operating systems (Linux/Unix a must), databases, workflow, and document construction and management
• Strong understanding of financial systems and technology; programming experience is preferred
• Understanding of system architecture, administration, and security standards
• Strong organizational, problem-solving, and analytical skills
• Demonstrated proficiency in payments technology platforms, including hands-on experience with major clearing market infrastructures
• Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
• Team focused with strong collaboration and communication skills
• Emphasis on attention to detail and quality

Preferred qualifications, capabilities, and skills:

• Knowledge of High Value Payments Systems, Low Value Payments Systems, and Real Time Payment rails, e.g. CHAPS, SEPA, FPS, BACS, SIC IP
• Skilled in JIRA tooling to create and manage backlog of development stories and analysis tasks

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.