Imaging Receptionist | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK healthcare provider in Milton Keynes is seeking a Receptionist to manage front desk operations in the Imaging department. The role includes providing customer service, administrative support, and managing patient inquiries. Ideal candidates will have strong communication and organizational skills. This position offers flexible working options and requires adherence to the Trust's policies.

Qualifications

• Ability to handle enquiries professionally.
• Experience in reception or customer service preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide reception duties and administrative support.
• Handle patient enquiries and greet visitors professionally.
• Coordinate and organize workload effectively.

Skills

Customer service

Communication skills

Administrative skills

Analytical skills

Job description

Receptionist

Department: Imaging

Band 2 pro rata if part-time

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.

This involves a whole range of tasks covering: receiving and booking in patients; including registering new patients on to the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reporting.

You will be liaising with the general public and staff at all levels and helping with any queries they may have.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: 17/12/2025

This role cannot be sponsored.

Responsibilities

• To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
• Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
• As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
• To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
• When trained the post involves booking of both new and follow up x‑ray appointments.
• To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (i.e., X‑ray, CT, MRI, ultrasound, etc), patient surveys (i.e., family friendly tracker (FFT)), training, filing, handling e‑mails/post, photocopying, printing identification labels, scanning onto CRIS hard‑copy imaging referral documentation, etc.
• The post holder will also cover other imaging receptionists during periods of sickness/leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.

Communication and Relationship Building

1. Have regular daily communication with patients and relatives, both in person and by telephone.
2. Appropriately handle barriers to understanding for example anxious patients, cultural differences, language or communication difficulties.
3. Liaise closely with all levels of imaging staff, other clinicians, departments, areas, and trusts regarding all aspects of administration of the patient attendance, via the use of paper and/or computed information.
4. Check with line manager prior to the disseminate of imaging reports to GPs and other parties when required by telephone.

Responsibilities for Analysis

1. Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments.
2. Once trained, electronically allocate and distribute referrals requiring reporting.

Responsibilities for Planning & Organisation of Activities

1. Coordinate and organise own workload.
2. Be aware of departmental workload and assist as necessary.
3. Ensure the reception area is kept clean and tidy.
4. Deal with care records ensuring patient records are available to imaging team and in order for the start of list and where needed carers/interpreters/transport is organised.
5. Hold a working knowledge of imaging A&C areas and imaging modalities operating within the trust.
6. Organise multiple patient attendance imaging lists to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
7. Ensure that appropriate confirmation x‑ray letters are sent to patients, with information of their appointment time, date and location, and include any relevant preparation and instructions that are required.

Please refer to the job description for further details.

This advert closes on Wednesday 3 Dec 2025