ICT Technician

The Smart List; Portsmouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading co-educational school in Portsmouth is seeking an ICT Technician responsible for IT support tasks including handling assistance calls, installing equipment, and providing training. The ideal candidate will possess excellent communication skills, a friendly attitude, and knowledge of Apple and Microsoft Operating Systems. This role requires a commitment to customer service and a willingness to complete a DBS check. Full-time hours from Monday to Friday are available, ensuring a vibrant and collaborative work environment.

Qualifications

• Excellent communication skills and a friendly, 'can do' attitude.
• Knowledge of Apple Operating Systems and Google G Suite.
• Willing to complete a DBS check.

Responsibilities

• Ensure timely response to assistance calls via phone, email, or on-site.
• Escalate unresolved requests to Senior Technician or Head of ICT Services.
• Maintain communication with customers during support calls.
• Update the Helpdesk System with call statuses.
• Install new IT equipment throughout the school.
• Provide training in software and hardware usage.
• Ensure IT Suites are tidy and operational.
• Assist staff and pupils using iPads and Google G Suite.
• Provide AV equipment support when necessary.

Skills

Excellent communication skills

Knowledge of Apple Operating Systems

Knowledge of Google G Suite

Knowledge of Microsoft Office

Good working knowledge of AV and computer hardware

Job description

Overview

LOCATION: Portsmouth

JOB TITLE: ICT Technician

WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday

THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.

Responsibilities

• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call
• Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed
• Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services
• Providing training to users in the use of software and hardware as necessary
• Ensuring that the IT Suites are kept tidy and fully operational at all times
• Providing assistance to staff and pupils using iPads and Google G Suite accounts
• Provide AV equipment support when necessary

Candidate profile and Qualifications

The successful applicant will need to have excellent communication skills as well as an excellent telephone manner. You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.

• Knowledge of Apple Operating Systems, Google G Suite and Chrome OS
• Knowledge of Microsoft Office and Windows Operating Systems
• Good working knowledge of AV and computer hardware
• Willing to complete DBS check at employment stage
• Live within a commutable distance to Portsmouth

Does this sound like you? If yes then please hit the apply now button.