ICT Technician

Millbank Holdings; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable company in the UK seeks an ICT assistant to support the IT team at a 1st line level. The role includes assisting with ICT onboarding, managing user accounts, and resolving technical issues. Ideal candidates will have prior IT support experience and skills in 1st and 2nd line fixes. Join this inclusive environment and make a difference in technology support.

Qualifications

• Previous experience in an IT support or technician role.
• Experience with 1st and 2nd line fixes.
• Experience assisting with new IT onboarding.

Responsibilities

• Assist the ICT team in supporting all Systems and users.
• Setup and maintain user accounts on all systems and hardware.
• Provide a first point of service for all ICT issues.

Skills

IT support experience

1st and 2nd line fixes

IT onboarding

Education

Qualifications in IT

Job description

Overview

Key Questions Are you an IT assistant looking to secure some interim or short term work? Do you have experience working with business systems and IT onboarding experience? Are you looking to secure a new position with an extremely reputable company? If so, this may be the perfect short term role for you!

The Opportunity

The role of the ICT assistant is to support the ICT team at a 1st line level. They will support all Helpdesk enquiries and filter them to the relevant members of the ICT Department, providing assistance where able. Support the Business Systems where management, configuration and administration fall under the scope of ICT.

Responsibilities

• To assist the ICT team in supporting all Systems and its users.
• To setup and maintain user accounts, on all systems and hardware, ensuring they follow Information Management and Information Security Management system guidance.
• To carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary.
• Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line fix resolution or escalating to other team members as appropriate.
• Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers.
• Assist with the ICT onboarding and offboarding of HOCHTIEF employees.
• Maintain an accurate record of end user ICT assets, including but not limited to, laptops mobiles, tablets and phone numbers.
• Follow ICT procedures and provide support in their conception.
• Report any suspected misuse of systems and incidents to the Senior ICT team members.
• Provide assistance in large scale roll out of ICT related Projects.

Qualifications & Experience

• Previous experience in an IT support or technician role
• Experience with 1st and 2nd line fixes
• Experience assisting with new IT onboarding

Desirable

• Qualifications in IT

The setting for the role

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we\'ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business