ICT Support Assistant

Chesterfield Royal Hospital NHS Foundation Trust; Hilcote; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent NHS foundation trust in England is seeking an ICT Support Assistant to provide first-line support in their ICT team. Responsibilities include logging service requests, providing resolutions, and ensuring excellent customer care. The ideal candidate will have relevant ICT qualifications, experience in service desk software, and strong communication skills. The position offers a salary ranging from £24,658 to £26,242 per annum, pro rata, with a focus on a collaborative team environment.

Qualifications

• Experience of providing first line ICT support.
• Experience of using helpdesk/service desk software.
• Ability to prioritise workload in a busy environment.

Responsibilities

• Act as the first point of contact for ICT Support Services.
• Log service requests and provide first-time fixes.
• Ensure users are updated on progress of logged calls.

Skills

Effective verbal communication

Good telephone manner

Proficient keyboard entry

Installation experience of PCs / Printers

Use of Remote-Control Software

Education

4 GCSE's or equivalent at Grade C or above

Recognised ICT Qualification

GCSE English & Maths at Grade C or above

ECDL or equivalent

ITIL Foundation Certificate

Tools

Helpdesk / service desk software

Microsoft Windows and Office

Job description

ICT Support Assistant

The closing date is 04 January 2026

DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at DSFS Office based at Holmewood Derbyshire.

As a ICT Support Assistant you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.

Main duties of the job

To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5:30pm.

To ensure that all calls received are properly documented in the Service Desk management system(s).

To prioritise and escalated jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.

To provide excellent customer care when dealing with users/customers both face to face and via telephone or electronic means.

To ensure users/customers are updated on the progress of their logged call on demand and proactively.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.

Please see below link for the DSFS website.

When applying for roles please complete all sections of the application form.

Job responsibilities

For details of this exciting role, please see the attached Job Description and Person Specification.

Person Specification

Qualifications and Training

• 4 GCSE's or equivalent at Grade C or above.
• Recognised ICT Qualification.
• GCSE English & Maths at Grade C or above (or equivalent).
• ECDL or equivalent.
• ITIL Foundation Certificate.

Experience

• Experience of providing first line ICT support.
• Experience of using helpdesk / service desk software.
• Previously worked in a role providing high levels of customer service.
• Previous experience in an IT environment.

Skills and knowledge

• Effective verbal communication at all levels.
• Good telephone manner.
• Microsoft Windows and Office.
• E-mail and Internet.
• Proficient keyboard entry.Ability to prioritise workload.
• Installation experience of PC's / Printers etc.
• Use of Remote-Control Software (such as VNC or equivalent).

Personal Attributes

• Pleasant and courteous manner.
• Smart Appearance.
• Able to work as part of a team.
• Ability to prioritise workload.
• Motivation to develop / progress within the IT industry.
• Driving licence and willingness to use own transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

£24,658 to £26,242 a year per annum pro rata