ICT Service Desk Team Leader

NHS National Services Scotland; United Kingdom; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading health service provider in the UK is seeking a Servicedesk Team Leader to enhance the daily operations of the ICT Servicedesk. You will lead and motivate your team, ensuring excellent service for ICT users. The ideal candidate will possess a degree in ICT or equivalent, have strong communication skills, and be well-versed in Microsoft 365. This role includes hybrid working options, providing flexibility to manage work responsibilities effectively.

Qualifications

• Degree level education, preferably in ICT or equivalent.
• Good knowledge of Microsoft 365 is preferred.
• Excellent communication skills and customer assistance ability.
• Good team skills and ability to prioritize and meet deadlines.

Responsibilities

• Lead and motivate the ICT Servicedesk Team.
• Deliver reliable customer service and support.
• Assist ICT users with exceptional communication.

Skills

Microsoft 365

Excellent communication

Team skills

Prioritization

Education

Degree level education in ICT or equivalent

Job description

Overview

The ICT Department at Scottish Ambulance Service seeks a Servicedesk Team Leader to contribute to the daily operations of the ICT Servicedesk and assist ICT users throughout SAS.

Responsibilities

• Actively lead, motivate, and contribute to the ICT Servicedesk Team ensuring the continued provision of excellent service to SAS.
• Deliver duties and support services in a reliable, dependable manner always ensuring customer satisfaction.
• Assist ICT users and provide exceptional communication throughout service interactions.

Qualifications

• Degree level education, preferably in ICT or an equivalent level of knowledge.
• Good knowledge of Microsoft 365 is preferred.
• Excellent communication skills are paramount and the ability to assist ICT users.
• Essential qualities include good team skills, prioritising workload, and the ability to work to a deadline.

Working Hours

37 hours per week Monday to Friday 06:00–22:00. Hybrid working and base location confirmed during interview.

EEO Statement

To work in the United Kingdom, a legal requirement exists for individuals to demonstrate the relevant permission to work in the country. This permission is granted by the UK Visa and Immigration Service. NHS Scotland Boards will check entitlement to work in the UK. Applicants must have the right to work in the UK without requiring sponsorship to work with us. NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for the workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.