ICT Service Desk Lead — 2nd Line Support & Team Mentoring

Sureserve Group Careers; Basildon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading compliance and energy services provider in the UK is seeking an ICT Service Desk Senior (Team Lead) to oversee technical support operations. You will lead a team of ICT technicians, manage service delivery, and focus on continual improvement. Ideal candidates will possess strong skills in infrastructure, networking, and customer service. Join a team dedicated to enhancing service quality across housing associations and local authorities.

Qualifications

• Strong technical skills in ICT environments.
• Experience with workload management and prioritisation.
• Proven leadership or mentoring experience.

Responsibilities

• Lead, coach, and mentor a team of ICT support engineers and technicians.
• Manage daily operations of the ICT support team.
• Ensure ICT operations run smoothly, efficiently, and securely.

Skills

Infrastructure management

Networking

End-user support

Customer service

Job description

A leading compliance and energy services provider in the UK is seeking an ICT Service Desk Senior (Team Lead) to oversee technical support operations. You will lead a team of ICT technicians, manage service delivery, and focus on continual improvement. Ideal candidates will possess strong skills in infrastructure, networking, and customer service. Join a team dedicated to enhancing service quality across housing associations and local authorities.