ICT Senior Analyst (Applications)

New Forest District Council; Aldershot; Hybrid; GBP 45,000; Full time

Job summary

A local government authority in England seeks an ICT Senior Analyst to lead key applications' support and development. This role involves providing technical expertise and collaborating on digital transformation projects. The ideal candidate should possess strong skills in Microsoft 365, Power Platform, and SQL Server. This position offers a competitive salary and a supportive team environment with hybrid working options.

Benefits

£40,174 – £43,236 salary

27 days annual leave

Local Government Pension Scheme

24/7 Employee Assistance Programme

Flexible mix of remote and on-site work

Discounts at major retailers

Cycle to Work Scheme

Qualifications

• Strong expertise in Microsoft 365, including Teams, SharePoint, and Power Platform.
• Experience with both cloud-based and on-premise applications.
• Ability to troubleshoot complex 2nd and 3rd line support issues.

Responsibilities

• Lead the support, development, and enhancement of key council applications.
• Provide expert technical advice and guidance across the organisation.
• Collaborate with ICT teams to improve systems and respond to technical issues.

Skills

Microsoft 365 expertise

Power Platform development

SQL Server proficiency

Data integration understanding

Technical project leadership

Familiarity with ITIL methodologies

Agile methodologies experience

Job description

Ready for a New Challenge? Join Us in Driving Digital Transformation!

New Forest District Council is embarking on an ambitious Digital Transformation journey to support our Future New Forest strategy. Our goal? To reshape how we serve our community—enhancing customer experience, safeguarding our finances, and embedding sustainability at the heart of everything we do.

We’re looking for a passionate and skilled ICT Senior Analyst to join our Applications Development team. If you're excited by the idea of using technology to make a real difference, this could be the perfect role for you.

What You’ll Be Doing

• Leading the support, development, and enhancement of key council applications.
• Providing expert technical advice and guidance across the organisation.
• Supporting digital transformation projects that improve customer experience and reduce manual processes.
• Collaborating with ICT teams to proactively improve systems and respond to technical issues.
• Designing and implementing secure, high‑performing IT solutions.
• Troubleshooting complex 2nd and 3rd line support issues.
• Working closely with stakeholders to understand and meet their IT needs.
• Keeping documentation up to date and staying ahead of industry trends.

What You’ll Bring

• Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools).
• Experience supporting both cloud‑based and on‑premise applications.
• Hands‑on experience with Power Platform development (Power BI, Power Automate, Power Apps).
• Proficiency in SQL Server and writing SQL queries.
• A solid understanding of data integration and system connectivity.
• Experience leading technical projects.
• Familiarity with ITIL and Agile methodologies.

Why Join Us?

You’ll be part of a friendly, supportive team that’s making a real impact across the council. We offer:

• £40,174 – £43,236 per annum (up to £44,472 for exceptional performance once in post)
• 27 days annual leave plus bank holidays
• Local Government Pension Scheme with AVC options
• Employee Assistance Programme – 24/7 legal, financial, and personal support
• Hybrid working – flexible mix of remote and on‑site work
• Discounts at major retailers, supermarkets, and restaurants
• Cycle to Work Scheme – save up to 40 percent on bikes and accessories

Want to know more?

Check out the attached candidate pack for full details about the role and what it’s like to work with us.

About us.

With our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive. We work together to provide a wide range of highly valued services to our community. We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres and an exciting fresh approach to modern and innovative working through our Transformation Programme.

We are proud of our new values for 2024, please watch this short video to find out more LEAF.

Click here to see why people think New Forest District Council is a great place to work: Working for NFDC.

A basic DBS check is required for this post.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Rich Bird on 02380 285685 or Teresa Russell on 02380 285684.

We look forward to receiving your application demonstrating your suitability for this exciting opportunity.

Closing date: 11pm Sunday 7th December 2025

Interview date: Week commencing 15th December 2025