ICT Primary Care Remote Support Officer

Tameside and Glossop Integrated Care NHS Foundation Trust; Remote; GBP 25,000 - 35,000; Full time

Job summary

A public healthcare provider in the UK seeks an ICT Primary Care Remote Support Officer to provide effective IT support. Responsibilities include incident logging and service request management. The candidate should possess GCSE level education, ITIL Foundation knowledge, and strong communication skills. This full-time permanent position involves a Monday to Friday work schedule. Benefits include flexible working, generous annual leave, and various health perks.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Free bicycle loan scheme

Support for stress and bereavement

Qualifications

• Experience in an IT or customer service related environment.
• Awareness of Windows desktop operating systems.
• Knowledge of ITIL processes.

Responsibilities

• Logging, monitoring, and escalating incidents & service requests.
• Maintaining Incident and Service Requests for all systems.
• Resolving basic incidents and service requests at first contact.

Skills

Excellent verbal and written communication skills

Broad understanding of PCs and related hardware

Accuracy and attention to detail

Experience with Microsoft 365

Experience of Microsoft Office systems

Education

GCSE standard or equivalent

ITIL V3 Foundation

Job description

Go back Tameside and Glossop Integrated Care NHS Foundation Trust

ICT Primary Care Remote Support Officer

The closing date is 23 January 2026

ICT Primary Care Remote Support OfficerBand 437.5 hours per week

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.

This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.

This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm.

Main duties of the job

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

The role involves the following activities:

• Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
• Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting minimum salary threshold of £41,700 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualification

• GCSE standard or equivalent
• ITIL V3 Foundation

Experience

• Relevant experience in an IT or customer service related environment.
• Awareness of Windows desktop O/S
• Desktop software & hardware configuration
• Knowledge of ITIL processes

Skills & Knowledge:

• Experience of Microsoft 365
• Experience in the use of internet services
• Experience of Microsoft Office systems
• Accuracy and attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust