ICT Infrastructure Engineer

HCRG Workforce Solutions; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

An ICT Services Provider in the United Kingdom is seeking an experienced Infrastructure Engineer to manage and optimise ICT infrastructure systems. Responsibilities include planning, development, deployment, and support for on-premise and cloud systems. Candidates should have NVQ4 or equivalent qualifications and substantial experience in ICT systems, particularly in technical support and project leadership.

Qualifications

• NVQ4, HND+, Gen deg, prof qualified (ex degree) or demonstrable relevant competence.
• In-depth knowledge of ICT servers and systems including operating systems, performance optimisation, and network-related technologies.
• Substantial experience in a relevant role or environment.

Responsibilities

• Plan, develop, deploy, test, support, and optimise ICT infrastructure systems.
• Provide 3rd line technical support for both on-premise and cloud infrastructure.
• Contribute to business continuity planning and testing.

Job description

This role will be part of the Westmorland & Furness ICT Service, Enabler Services Directorate.

Purpose of this Post

• The purpose of the Infrastructure Engineer is to plan, develop, deploy, test, support and optimise ICT infrastructure systems and services, taking responsibility for overall operational readiness of these systems and services
• Supporting the Infrastructure Manager with technical advice, service planning and other related issues
• These systems and services will encompass voice, data, server, storage and perimeter security for both On Premise and Cloud environments
• Working within the ICT team to deliver the best experience for the end-user

Key Job Specific Accountabilities

• Act as a Technical Lead for a specified technology or group of technologies, responsible for designing, planning and implementing complex ICT projects within set time scales. Directs internal and external resources in order to achieve this. These projects have a major and wide-ranging impact on the majority of corporate ICT services we provide. Ensures levels of capacity provided meet business needs within these specified technologies or group of technologies
• Responsible for providing 3 rd line technical support and development of the ICT infrastructure both on premise and cloud, including: data centres, local network and WAN, data and application servers, SAN, mail, web and printer servers, supporting middleware and software, remote access, voice and data lines and switching
• Responsible for identifying and, where required, escalating issues relating to third party suppliers to the Infrastructure Manager
• Contribute to business continuity planning and testing for a specified infrastructure solutions/systems
• Responsible for operating within appropriate controls for changes in the technology environment
• Contribute to availability management planning, design, and testing activities
• Act as secondary lead for other technologies or groups of technologies
• Contributes to strategic decision making with responsibility to provide advice on significant procurements which may have a major impact on the corporate communications infrastructure
• Provides expert professional advice on major projects and technical issues to managers, colleagues and users to ensure a full understanding of the implications, risks and benefits surrounding these
• As a Technical Expert proactively recommends and develops solutions to complex technical issues
• Responsible for providing detailed monthly reports to senior management to ensure compliance with corporate wide licensing agreements and advising/interpreting possible issues/breaches
• Proactively maintains systems / infrastructure through performance monitoring, log analysis, planned upgrades and the use of other tools and techniques
• Maintain professional contact with all stakeholders including system owners.
• Captures knowledge and contributes to service improvement (including technical documentation)
• Work in a flexible manner with other teams to resolve customer issues
• Qualifications: NVQ4, HND+, Gen deg, prof qualified (ex degree) or demonstrable relevant competence
• Knowledge: In depth theory and further job knowledge of ICT servers and systems including operating systems, admin tools and performance optimisation local and wide area networks, voice platforms, Wi-Fi solutions and other network related technologies
• Experience: Substantial period of working in a relevant role or environment
• In depth theory and further job knowledge of ICT servers and systems including operating systems, admin tools and performance optimisation local and wide area networks, voice platforms, Wi-Fi solutions and other network related technologies
• Expertise: Performance of a wide range of activities involving a full working knowledge of specific administrative and/or advanced practical processes and procedures. Full understanding of associated processes.

Disclosure and Barring Service (DBS) Checks

• This post requires a basic DBS check.
• The level of check required is (remove others not required):
• DBS Basic

If you are interested in applying for this role please forward me your CV – [e-mail]

I look forward to hear from you!

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