ICT) Helpdesk Technician

Adecco; Yate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Yate is seeking an ICT Help Desk Technician to provide first-line technical support for education customers. Responsibilities include delivering remote support, diagnosing issues, and updating service desk software. Ideal candidates will have experience in a service desk environment and strong IT skills, particularly with Windows and M365 products. Join a supportive team that values contributions and offers a stable hourly rate with potential for growth.

Benefits

Stable hourly rate

Growth potential

Supportive team environment

Skill development opportunities

Qualifications

• Experience in a service desk environment, preferably in the education sector.
• Familiarity with Connectwise Manage is desirable.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.

Responsibilities

• Deliver first‑line remote support following pre‑defined processes.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while prioritising workloads to meet demands.

Skills

Service desk experience

Interpersonal skills

Numeracy skills

Team player

Tools

Connectwise Manage

Windows Operating Systems

M365 products

Job description

Are you a tech‑savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy tackling challenges head‑on? If so, we have the perfect opportunity for you!

Position: ICT Help Desk Technician
Hourly Rate: £16.62
Working Pattern: Full Time
Location: Badminton Road Council Offices – Yate

About the Role

As an ICT Help Desk Technician, you will be the frontline support for our education customers, providing technical assistance via telephone, remote support, and site visits. You'll play a crucial role in navigating the ever‑evolving ICT landscape, ensuring that users receive timely and effective solutions to their technical issues. Your expertise will help maintain a seamless educational experience for all.

Key Responsibilities

• Deliver first‑line remote support following pre‑defined processes to assist users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while working within a busy environment, prioritising workloads to meet peak demands.
• Accurately update service desk software, specifically using Connectwise Manage.
• Demonstrate a strong understanding of Windows Operating Systems and M365 products, including education‑specific applications.
• Collaborate with team members to ensure effective service delivery and contribute to a positive work culture.
• Set up, adjust, and maintain technical equipment as required.

What We're Looking For

• Experience in a service desk environment, preferably in the education sector.
• Familiarity with Connectwise Manage is desirable.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.
• Excellent interpersonal and communication skills to engage effectively with customers.
• A team player who is willing to contribute to collective goals and support colleagues.
• Proven ability to prioritise workloads under pressure while maintaining a high standard of service.

Why Join Us

• Be part of a supportive and vibrant team that values your contributions.
• Enjoy a stable hourly rate with the potential for growth.
• Work in a stimulating environment that embraces change and innovation.
• Develop your skills and gain valuable experience in the ICT field.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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