ICT Helpdesk Technician

Derbyshire Fire and Rescue; Waingroves; On-site; GBP 30,000 - 34,000; Full time

Job summary

A regional emergency services provider is seeking an ICT Helpdesk Technician to deliver first-line ICT support at their Joint Headquarters in Waingroves. The successful candidate will assist with maintaining IT systems, troubleshooting issues, and ensure compliance with IT standards. This role is pivotal for the team, requiring a level 3 IT qualification and the ability to diagnose and resolve complex IT problems. Competitive salary and benefits, including flexible working arrangements and training opportunities.

Benefits

Free secure on-site car parking

Health and wellbeing services

Ongoing training and development opportunities

Qualifications

• Ability to diagnose complex IT issues.
• Working knowledge of servers and virtualisation.
• Experience with IT infrastructure.

Responsibilities

• Provide initial support for incidents and service requests.
• Resolve issues during first contact.
• Maintain IT end-user systems.

Skills

Diagnosing and resolving IT issues methodically

Knowledge of IT infrastructure and end-user hardware/software

Familiarity with ITSM systems and networking

Experience collaborating with IT teams

Understanding of data protection requirements

Education

Level 3 qualification in IT or equivalent

GCSEs in English and Maths (Grade A-C or 9-4)

Tools

Windows servers

VMware

Azure

Job description

ICT Helpdesk Technician

Contract Type : Temporary until March 2027

Salary : Grade D - Salary £30,518 – £33,143 per annum

Location : Joint Headquarters at Butterly Hall, Ripley

Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours.

Agile working arrangements can be discussed with the successful candidate.

About Us

At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it’s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We’re proud to be one of the country’s top-performing fire and rescue services, recently rated ‘Good’ in 9 out of 11 areas by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role

Derbyshire Fire & Rescue Service is seeking a proactive and customer-focused ICT Helpdesk Technician to join our ICT Service Delivery team. This role is pivotal in providing first-line ICT Support to our workforce and play a key part ensuring our mission‑critical IT services remain secure, reliable, and high‑performing.

You’ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system.
• Resolve issues where possible during first contact; resolve promptly according to SLAs with full diagnostic information.
• Support installation, configuration, troubleshooting, and maintenance of IT end‑user systems, including hardware, software, networking, and user accounts.
• Assist with bespoke and proprietary systems alongside standard technologies.
• Liaise with third‑party suppliers and internal stakeholders for installations, upgrades, and maintenance.
• Contribute to IT security by responding to threats and breaches and supporting contingency arrangements.
• Participate in ICT projects, scheduled station visits, and knowledge base development.
• Maintain accurate asset records and assist with equipment refresh cycles and WEEE‑compliant disposals.
• Ensure compliance with ITIL best practices, organisational policies, and relevant legislation.

Essential Skills, Abilities & Knowledge

• Ability to diagnose and resolve complex IT issues methodically.
• Working knowledge of IT infrastructure, end‑user hardware / software, servers (Windows), endpoints (Windows / Linux), virtualisation (VMware / Hyper‑V), and cloud environments (Azure / AWS).
• Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions.
• Experience collaborating within multi‑disciplined IT teams and with external partners.
• Strong understanding of confidentiality and data protection requirements.

Required Qualifications

Level 3 qualification Eg. ‘A’ Level, or advanced apprenticeship, or level 3 NVQ in an IT related subject in IT or equivalent experience.

GCSEs in English and Maths (Grade A C or 9–4).

Evidence of continuous professional development.

Other Requirements

Full driving licence and ability to travel across the county.

Willingness to work outside normal office hours by prior agreement.

Ability to satisfy police security vetting and medical clearance.

Why Join Us

Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.

What We Offer in Return

We believe in rewarding our people with more than just a salary. Here’s what you can expect when you join us :

Flexible working hours.

Agile working (60% office based)

Family friendly policies.

Annual Leave entitlement of 25 days

Free, secure on‑site car parking.

Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.

Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.

Employee support networks.

Enhanced Maternity Pay (subject to meeting eligibility criteria).

Occupational Sick Pay subject to length of service

Ongoing training and development opportunities.

Eligibility to join the Local Government Pension Scheme with generous employer contributions.

Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

To Apply

If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to our website to complete your application.

Interviews will be held in the week commencing 02.02.2026