ICS Senior Project Associate - PA2025Q3GCC023

SS&C Technologies; Basildon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services company is seeking a Senior Project Associate for a hybrid position in Basildon. You will be responsible for managing product customization and onboarding for institutional clients, leading migration projects, and ensuring continuous service improvements. The role demands strong leadership and communication skills, as well as a commitment to diversity and inclusion.

Benefits

Hybrid Work Model

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Comprehensive Medical, Dental, and Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs and travel

Qualifications

• Experience in change management and client service.
• Ability to lead technical and business projects.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Lead change management for Institutional Client Services.
• Manage product customization and client onboarding.
• Coordinate with IC Manager for service improvement.

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Senior Project Associate

Locations: Essex | Hybrid

Get To Know the Role

To own, lead and drive change management to enable Institutional Client Services to provide the enhanced day to day service expected by the institutional population and our clients. Being the IC product owner Institutional Investor and key point of contact between internal and external stakeholders for the customization and onboarding of Clients.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get to Do:

To be the Institutional Investor product owner and relationship manager for the customisation and onboarding of Clients and their investors.

To be the technical / business lead on all institutional migration projects including owning all communications, overseeing the data analysis, and understanding the resulting business process.

Develop and maintain the ongoing support process for live institutional investor clients including the incident management of any IT escalations.

Working closely with IC Manager to ensure consistent improvement, development and efficiencies in IC by collaborating on the IC Roadmap for Institutional Investor and day to day client service.

To provide technical and Institutional Client Services specific business consultancy on new requirements throughout the life of assigned projects.

To interrogate business and technical facts/data to consider impacts on the Institutional Client Services department and its clients.

To communicate effectively to the Institutional Client Services teams to validate understanding of the impact of any change. Oversee the run book to ensure procedures and training have been considered and are in place where appropriate.

To attend & chair workshops/meetings on behalf of Institutional Client Services with both internal and external parties.

To own the relationship with SS&C project managers for any delivery that impacts Institutional Client Services or where Institutional Client Services are the sponsor to discuss client requirements/ expectations, timelines and constraints.

To liaise with key business areas to support the integration for any Institutional Investor Client with SS&C ensuring appropriate testing is completed, accurate output is received, reviewed and any faults are corrected, retested and new output provided through to sign off.

To provide post project implementation support to Institutional Client Services BAU and Relationship Management.

To provide accurate and timely information to internal and external parties (including clients) regarding progress of project deliverables.

To seek and encourage continual improvement to meet or exceed the needs of Institutional Services clients and the department.

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.