ICS Senior Project Associate - PA2025Q3GCC023

SS&C Technologies Holdings; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial services firm is seeking a Senior Project Associate to drive change management and facilitate the onboarding of institutional clients. The role involves acting as the product owner for the Institutional Investor sector, overseeing technical projects, and ensuring effective communication between clients and internal teams. Applicants should have experience in project management and client relationship management. The position offers a hybrid work model and opportunities for professional development.

Benefits

Flexible Personal / Vacation Time Off

Professional Development Reimbursement

Medical, Dental, Vision benefits

Discounts on fitness clubs and travel

Qualifications

• Experience as a product owner in a technical environment.
• Ability to liaise between clients and technical teams effectively.
• Strong understanding of institutional client services and project management.

Responsibilities

• Lead change management for Institutional Client Services.
• Manage technical and business aspects of institutional migration projects.
• Oversee relationship with project managers and ensure smooth integration of clients.

Skills

Change management

Technical / business analysis

Client relationship management

Job description

Job Description

Job Title : Senior Project Associate

Locations : Essex | Hybrid

Get To Know the Role

To own, lead and drive change management to enable Institutional Client Services to provide the enhanced day to day service expected by the institutional population and our clients. Being the IFC product owner Institutional Investor and key point of contact between internal and external stakeholders for the customization and onboarding of Clients.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future : Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get to Do :

To be the Institutional Investor product owner and relationship manager for the customisation and onboarding of Clients and their investors.

To be the technical / business lead on all institutional migration projects including owning all communications, overseeing the data analysis, and understanding the resulting business process.

Develop and maintain the ongoing support process for live institutional investor clients including the incident management of any IT escalations.

Working closely with ICSP Manager to ensure consistent improvement, development and efficiencies in ICSP by collaborating on the ICSP Roadmap for Institutional Investor and day to day client service.

To provide technical and Institutional Client Services specific business consultancy on new requirements throughout the life of assigned projects.

To interrogate business and technical facts / data to consider impacts on the Institutional Client Services department and its clients.

To communicate effectively to the Institutional Client Services teams to validate understanding of the impact of any change. Oversee the run book to ensure procedures and training have been considered and are in place where appropriate.

To attend & chair workshops / meetings on behalf of Institutional Client Services with both internal and external parties.

To own the relationship with SS&C project managers for any delivery that impacts Institutional Client Services or where Institutional Client Services are the sponsor to discuss client requirements / expectations, timelines and constraints.

To liaise with key business areas to support the integration for any Institutional Investor Client with SS&C ensuring appropriate testing is completed, accurate output is received, reviewed and any faults are corrected, retested and new output provided through to sign off.

To provide post project implementation support to Institutional Client Services BAU and Relationship Management.

To provide accurate and timely information to internal and external parties (including clients) regarding progress of project deliverables.

To seek and encourage continual improvement to meet or exceed the needs of Institutional Services clients and the department.

To carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.